You might be under the perception that Commence CRM is an IBM CRM product. You are not far wrong - for several years
Commence was sold as an IBM CRM solution. In actual fact it was being sold under
license from
Commence Corporation.
This CRM solution is best suited for companies that need more than a contact
manager but not the cost and
complexity of higher end, mid-range systems. Commence
is relatively customizable, so would suit a company with more unique requirements.
Its approach to record management is account centric versus contact centric.
Commence is one of the more comprehensive CRM solutions available
for the larger small to mid-size businesses. The product consists of a suite
of customizable ready-to-use applications for Marketing/Sales Force Automation
and Customer Service.
Commence is in the medium price bracket and is in line with
other mid-market CRM solutions.
