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CRM. One of the pioneer CRM information websites.
Association of Support Professionals. The
Association of Support Professionals is an international organization dedicated
to the advancement of the technical support profession and a community where
individual members can share ideas, insights, and experiences with their
colleagues.
The Association for Services Management International. (AFSMI) is an organization dedicated to furthering the knowledge, understanding,
and career development of executives, managers, and professionals in the
high-technology services and support industry.
American Productivity & Quality Center.
The American Productivity & Quality Center (APQC)
is a resource for process and performance improvement for organizations.
Austin Call Center Alliance. A membership
organization of Central Texas call center professionals and industry suppliers.
Call Center Network. Serves contact
center managers and professionals around the world by providing programs
and services that facilitate the exchange of ideas, experiences and solutions
to meet the challenge of managing the contact center environment.
Catalyst
Foundation. The
Catalyst Foundation, developer of the Catalyst CRM Methodology, has the
objective of promoting best practices in implementing CRM systems.
Consortium for Service Innovation. The
Consortium for Service Innovation is a non-profit alliance of technical
support organizations that are working together to solve industry-wide
challenges.
Customer Relationship Management Association. A member-driven organization following the trends, techniques, technologies
& processes that help companies build and sustain long-term client
and partner relationships; through meetings and events, CRMA offers an
education and networking environment for those seeking to strengthen ties
with clients and business partners.
Desktop Management Task Force. The DMTF
is the industry organization that is leading the development, adoption
and unification of management standards and initiatives for desktop, enterprise
and Internet environments.
Direct Sales Association.
A comprehensive listing of turn-key home-based business opportunities.
Help Desk 2000. Provides Certification
and Education programs for the support industry.
Help Desk Institute. HDI's mission is
to set the standards, establish certification and training programs, provide
access to industry resources, and to encourage member collaboration.
Hong Kong Customer Service Consortium. Specialises in Customer Service Excellence, Benchmarking, Customer Service
satifaction surveys, Certified Call Center Training, etc.
Independent Service Network International. The Service Industry Association is a non-profit association of enterprises
involved in the support of high-technology products in the marketplace.
Information Technology Services Marketing Association. The Information Technology Services Marketing Association (ITSMA) provides
a wide range of events and services designed to help organizations improve
the impact of their services marketing function, while at the same time
providing professional development opportunities for their services marketing
personnel.
International Customer Service Association. ICSA is dedicated to promoting the development and awareness of the customer
service profession through networking, education and research.
National Association of Service Managers.
Aims to improve the service industry's quality and effectiveness, foster
communications and cooperation among managers in the service industry
and provide quality educational opportunities directly related to the
needs of the industry.
Personalization Consortium. The Personalization
Consortium is an international advocacy group formed by businesses to
promote the development and use of responsible one-to-one marketing technology
and practices on the World Wide Web.
Routes To Market
Association. A forum for sharing knowledge and best practice.
Promotes academic and professional development for managers responsible
for channel marketing and sales across all business sectors.
Society of Consumer Affairs Professionals.
Is dedicated to listening to members and delivering the tools needed to
succeed in achieving customer loyalty for the company.
Service & Support Professionals Association. The Service & Support Professionals Association (SSPA) was formed
to focus on the specific needs of service executives who are responsible
for support centers and overall customer relations.
Is your CRM related association conspicuously missing
from the above?
