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Leveraging Social Media As A Support Channel
Leveraging Social Media As A Support Channel
Sponsored By: Citrix Online March 18, 2010 at 02:00pm Social media are fast-tracking to becoming important channels for customer support. In fact, recent data suggests that 36 percent of companies already embrace Twitter as a method for starting conversations with customers. Join us for an interactive Webinar to hear John Ragsdale, VP of technology research at Technology Services Industry Association (TSIA), share the advantages and risks of embracing social media for support, as well as data from TSIA?s social media survey. Attend this interactive Webinar to learn: * Why 36 percent of companies already embrace Twitter as a method for supporting customers * How to move customer conversations from social media channels to assisted support processes and tools * The business process of emerging social media * And more? Register now for this informative one-hour Web seminar Add or read comments about the Leveraging Social Media As A Support Channel below.
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