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Lucky or Good? The Best At-Home Agent Practices Free Webinar - March 23 -
InContact webinar
Considering an at-home workforce? Learn the best at-home agent practices from Michele Rowan, former VP of Performance Management for Hilton Hotels. Under her watch the Hilton@Home program went from 200 to 1000+ agents in 18 months. She has the real world experience necessary to give you valuable insights into the challenges and benefits of an at-home workforce. Learn the best practices for finding and keeping a great at home workforce and more: - Who are the best at-home agents? - Moving in-house agents home ? what to expect - Best sources of at-home agents - Targeted interviewing and selection - Best practice in the on-boarding process - Measuring retention ? in house vs. at-home When: Tuesday, March 23, 2010 Time: 2:00 PM - 3:00 PM EDT Cost: FREE Register Now! https://www2.gotomeeting.com/register/851683568 Webinar Panelists: Michele Rowan, President of Customer Contact Strategies Michele is the former VP of Performance Management for Hilton Hotels and current President of Customer Contact Strategies. She will facilitate this high-powered session on selecting, sourcing, hiring and retaining at-home agents. Matt McConnell, CEO, Knowlagent Greg Smart, Sr. Director Product Management Greg Smart is a Sr. Director in Product Management at inContact. He has seventeen years of new product development and marketing experience in the software industry. Add or read comments about the Lucky or Good? The Best At-Home Agent Practices Free Webinar below. |
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