RightNow - Surado CRM - Sage CRM
by Sarah R.T.
(NY, NY, USA)
Hey all...
There are some great CRM options out there. In selecting a solution, a small business must take into account many options including current needs as well as future needs...
Some other great CRM options are from:
www.Rightnow.Com -- great online and on-premise solutions. Has been in the market for sometime.
www.SuradoCRM.com -- you can start with online and easily migrate to on-premise. Also has a great offline CRM product. One of the early CRM market introductions.
www.SugarCRM.com -- open source... only atttempt this option if you are into programming.
www.NetSuite.com -- offers both CRM and ERP integration. May not be suitable for small business since implementation is not exactly easy. But may be a great tool for larger organizations.
There are some great articles or white papers for small bussinesses looking to adopt CRM applications... one that come to mind is Got CRM? Small Business Guide for Small Business.
Note: CRM is not just software implementation. It requires a mindset change to put the customer at the center of the operations -- absolutely needs a champion and buy in from all employees.
Sarah
Been there -- Done that!
Here are more Web based CRM and sales tracking software solutions
