SalesBoom CRM contract: Caveat Emptor (Buyer Beware)

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SalesBoom CRM contract: Caveat Emptor (Buyer Beware)

Read the fine terms of the SalesBoom contract. If you do not then you are in for big problems ($).

13. Salesboom.com Cancellation Policy
All sales are final for first year of subscription; Salesboom customers may cancel their renewed contract within 30 days of renewal date in writing via registered mail and by paying Salesboom a $600.00 USD cancellation fee plus 50% of the remaining contract, with all payments being final and non refundable. If 30 days from date of renewal has expired, customer will be bound to pay Salesboom for an additional year of service for all registered users under customer’s account. Customer will have 30 days from cancellation date to remove customer data from their Salesboom account.

Don't ever sign a contract with Salesboom unless you wish to be charged an arm and leg when you go to cancel. Actually you will be charged $600 + 0.5*(last bill) = $.

Add or read comments about the SalesBoom CRM contract below.

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Comments for
SalesBoom CRM contract: Caveat Emptor (Buyer Beware)

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Oct 28, 2010

Salesboom is Unethical
by: Joshua D Brewer

Our firm recently received its first collection notice from a firm hired by Salesboom claiming that we owed money on a broken contract. A contract broken by Salesboom for non-delivery of services advertised.

BUYER BEWARE!! We should have done more research.

http://www.bbb.org/maritime-provinces/business-reviews/advertising-marketing-agencies/salesboom-in-halifax-ns-19761

We paid for 6 months of service that never met the standard that they advertised. According to this webpage http://www.salesboom.com/support/crm_service_level_agreement.html they state ?Salesboom has a system uptime guarantee of 99.8%.?

This is not true and we have logs to prove it. We lost dozens of hours worth of data entry time due to their service constantly going down. They promised over and over that scheduled maintenance would remedy the issues. The problems were never resolved.

Here is the main issue specifically... you can take the 30 days free and see for yourself. While you are on a call, you will be entering very important notes. When you go to save, you will be kicked out to the log in screen and all of your data will be lost. Then you will not be able to log back in for "who knows how long", sometimes seconds but sometimes for hours. So now your sales staff sits around wasting company money waiting for Salesboom to come back to life. I can not adequately express my anger and frustration with this service.

DO NOT GIVE THEM A CREDIT CARD NUMBER OR ANY POST DATED CHECKS. If Salesboom believed in their own service and knew that customers would be satisfied they would not engage in such practices.

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