Salesboom Customer

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Salesboom Customer

by Patrick
(St. Louis, MO)

Beware of Salesboom

I signed up for salesboom one year ago.

The main problem with this service is very simple: every click takes at least 5 to 10 seconds to respond, sometimes longer. Try using that on a daily basis. You will be pulling your hair out. We struggled with it for 6 months before giving up and going with Microsoft CRM.

After several calls to salesboom I reached the conclusion that the service would not improve any time soon, and I needed a solution now. So I called salesboom, asked them to cancel. Nobody said anything about requiring a mailed response (to Nova Scotia of all places) in order to cancel. Turns out that is what is in the contract after all. This is a lousy way to do business.

The second problem with this service involves changing users. If you ever lose a sales rep you cannot move information from the old sales rep's account to the new one. You have to buy a new account for $200.

One week ago I received an e-mail from salesboom saying that my credit card was about to be billed $1200 for another year's service. I responded immediately saying that I would not be renewing the service. They went ahead and billed me anyway, and they are refusing to refund me any money, despite the fact that they have delivered no service for that period.

Salesboom is not a nice business. Their billing practices are predatory at best. Do yourself a favor, and don't make the mistake I did.

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Salesboom Customer

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Sep 03, 2008
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Salesboom service
by: Perry

Hi Patrick,

Thanks for taking the time to comment about your experiences with Salesboom CRM. For posts of this nature, full contact details are preferred, to enable Salesboom to adequately investigate and respond.

I will notify them of your posting and hopefully they will reply in due course.

Regards,
Perry

Jul 12, 2009
Rating

Beware Salesboom- Read small print
by: Anonymous

I agree about being careful about Salesboom. There is a $600 fee to quit Salesboom. Yes, it is in the Agreement Terms. You do have to check the box that you read them to sign up. The problem is that it is easy to overlook the sentence about the $600. The agreement is in a font size that is the smallest I have ever seen. The agreement is about 7 pages and the $600 is in their in the middle. I take repsonsibility for not being more thorough, but it is clear they hide this. The sales people I talked with before I bought did not mention it at all. I contacted the sales rep after I found out I would have to pay. She said she understood my frustration, but she just worked at Salesboom, and all big companies used unethical means to make money and she could not do anything about it. WOW!! Anyway, the head credit guy said pay up or they would turn me over to credit agency immediately. I had not even csancelled at that point. Very strong arm and unscrupulous talk. I am a one pereson company and was paying Salesboom $99 annually. I quite the second year and negotiated down to $400 not to screw my credit. They basically have you by the balls and aren't afraid to tell you that. They flat out told me that they were not doing anything illegal and there was nothing I could do about it. BEWARE of Salesboom.

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Jul 12, 2009
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Submitted by: Anonymous

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I agree about being careful about Salesboom. There is a $600 fee to quit Salesboom. Yes, it is in the Agreement Terms. You do have to check the box that you read them to sign up. The problem is that it is easy to overlook the sentence about the $600. The agreement is in a font size that is the smallest I have ever seen. The agreement is about 7 pages and the $600 is in their in the middle. I take repsonsibility for not being more thorough, but it is clear they hide this. The sales people I talked with before I bought did not mention it at all. I contacted the sales rep after I found out I would have to pay. She said she understood my frustration, but she just worked at Salesboom, and all big companies used unethical means to make money and she could not do anything about it. WOW!! Anyway, the head credit guy said pay up or they would turn me over to credit agency immediately. I had not even csancelled at that point. Very strong arm and unscrupulous talk. I am a one pereson company and was paying Salesboom $99 annually. I quite the second year and negotiated down to $400 not to screw my credit. They basically have you by the balls and aren't afraid to tell you that. They flat out told me that they were not doing anything illegal and there was nothing I could do about it. BEWARE of Salesboom.

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Jul 16, 2009
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Sales boom CRM customer
by: Perry

Hi Anon,

Thanks for posting your grievances about Salesboom CRM. In fairness to SalesBoom to assist them with their response, and to lend credibility to your post, it would help if you were prepared to put your name to it, though.

We have notified the CEO of Salesboom - Troy Muise, of your post, inviting him to reply.

Hope this will give closure to your issue with them.

Best,
Perry

Oct 02, 2009
Rating

Salesboom just wants money, they don't care about service!
by: Tonya Signa

If you are considering Salesboom, please read my story!

Two years ago I was looking for a CRM to use for my marketing business. We provide lead generation and appt setting services GE Healthcare, Kodak, and Ingersoll Rand, as well as for some small to mid size firms.

On Oct 5th, 2007, I spoke with Rana at Salesboom. Rana told both me and my business partner on two separate occasions that their system could be modified and customized to meet the needs of my business. She also told me that the price was going up the next day, and I needed to purchase that weekend to get the lower price. I purchased a subscription.

Immediately I began having problems with the system. I spoke with Greg Wilson at Salesboom who told me that their system could NOT do what Rana promised, and that those capabilities would not go live until a future release date. Had I known this, I would not have bought. Also, the price of the system DID NOT go up, so I felt that I was lied to twice.

I sent several emails (of which I have copies) to both Greg and Rana outlining all the problems and requesting a refund. I also called both of them several times. I received NO call backs and no responses to my emails...NONE...after repeated attempts to reconcile this.

I then called my credit cared company and disputed the charges. They issued me a refund and took the matter up with Saleboom directly.

This week, a full two years later, I get an email telling me my credit card is going to be charged for another year's worth of service! I have not heard from them, got no reply, nothing in two years. Are they hurting for money so much that they are resorting to this?

I responded to their email with a full account of what had occurred. I got a response indicating that since I never canceled my account (WHAT??), I now had to pay $1100 or they were going to turn me over to a collection agency!

I called and spoke with Chris Verdin today. Even after I told him my entire story, he told me that I had not canceled so I owe them. He then tried to give me a "deal" on a new subscription.

Beware of Salesboom.

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Oct 02, 2009
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Submitted by: Tonya Signa

Title

Comment
If you are considering Salesboom, please read my story! Two years ago I was looking for a CRM to use for my marketing business. We provide lead generation and appt setting services GE Healthcare, Kodak, and Ingersoll Rand, as well as for some small to mid size firms. On Oct 5th, 2007, I spoke with Rana at Salesboom. Rana told both me and my business partner on two separate occasions that their system could be modified and customized to meet the needs of my business. She also told me that the price was going up the next day, and I needed to purchase that weekend to get the lower price. I purchased a subscription. Immediately I began having problems with the system. I spoke with Greg Wilson at Salesboom who told me that their system could NOT do what Rana promised, and that those capabilities would not go live until a future release date. Had I known this, I would not have bought. Also, the price of the system DID NOT go up, so I felt that I was lied to twice. I sent several emails (of which I have copies) to both Greg and Rana outlining all the problems and requesting a refund. I also called both of them several times. I received NO call backs and no responses to my emails...NONE...after repeated attempts to reconcile this. I then called my credit cared company and disputed the charges. They issued me a refund and took the matter up with Saleboom directly. This week, a full two years later, I get an email telling me my credit card is going to be charged for another year's worth of service! I have not heard from them, got no reply, nothing in two years. Are they hurting for money so much that they are resorting to this? I responded to their email with a full account of what had occurred. I got a response indicating that since I never canceled my account (WHAT??), I now had to pay $1100 or they were going to turn me over to a collection agency! I called and spoke with Chris Verdin today. Even after I told him my entire story, he told me that I had not canceled so I owe them. He then tried to give me a "deal" on a new subscription. Beware of Salesboom.

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Oct 02, 2009
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SalesBoom: Unhappy Customer
by: Judy Fitzepatrick

Salesboom looked good to me on the surface so I started the free trial then went ahead with a single license, which at the time was being offered at a special "DEAL".

I signed up through Mark and gave my credit card # by phone so I never saw the terms and conditions that Salesboom claims I am bound by.

I would never have agreed to their cancellation policy:

" 13. Salesboom.com Cancellation Policy
All sales are final for first year of subscription; Salesboom customers may cancel their renewed contract within 30 days of renewal date in writing via registered mail and by paying Salesboom a $600.00 USD cancellation fee plus 50% of the remaining contract, with all payments being final and non refundable. If 30 days from date of renewal has expired, customer will be bound to pay Salesboom for an additional year of service for all registered users under customer?s account. Customer will have 30 days from cancellation date to remove customer data from their Salesboom account".

WOW!

After trying to make this system work for me, I was told that feature I needed that I thought was built in, didn't work properly (had glitches) and would require special programming at an additional fee. I agreed to the fee. Then 3 months later they tell me there is an issue in completing it ... and it is going to cost a lot more money to do it.

I was outraged!

At this point they had wasted more than 3 months of my time, and they stopped returning my phone calls.

Rather than dealing with me like they cared about my "customer experience" they IGNORED me. If you can't provide a customer what you promise then refund the money and part as friends. (Is that too much to ask??)

Finally I was told that if I want telephone support I would have to PAY AN EXTRA FEE!!!

CONTINUED ON THE NEXT POST...

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Oct 02, 2009
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Submitted by: Judy Fitzepatrick

Title

Comment
Salesboom looked good to me on the surface so I started the free trial then went ahead with a single license, which at the time was being offered at a special "DEAL". I signed up through Mark and gave my credit card # by phone so I never saw the terms and conditions that Salesboom claims I am bound by. I would never have agreed to their cancellation policy: " 13. Salesboom.com Cancellation Policy All sales are final for first year of subscription; Salesboom customers may cancel their renewed contract within 30 days of renewal date in writing via registered mail and by paying Salesboom a $600.00 USD cancellation fee plus 50% of the remaining contract, with all payments being final and non refundable. If 30 days from date of renewal has expired, customer will be bound to pay Salesboom for an additional year of service for all registered users under customer?s account. Customer will have 30 days from cancellation date to remove customer data from their Salesboom account". WOW! After trying to make this system work for me, I was told that feature I needed that I thought was built in, didn't work properly (had glitches) and would require special programming at an additional fee. I agreed to the fee. Then 3 months later they tell me there is an issue in completing it ... and it is going to cost a lot more money to do it. I was outraged! At this point they had wasted more than 3 months of my time, and they stopped returning my phone calls. Rather than dealing with me like they cared about my "customer experience" they IGNORED me. If you can't provide a customer what you promise then refund the money and part as friends. (Is that too much to ask??) Finally I was told that if I want telephone support I would have to PAY AN EXTRA FEE!!! CONTINUED ON THE NEXT POST...

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Oct 02, 2009
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Salesboom CRM: Unsatisfied Customer Cont'd
by: Judy Fitzepatrick

CONTINUED FROM PREVIOUS POST...

At a point of absolute futility, we told Salesboom we wanted to part ways and to be refunded for the unsatisfied custom programming, which they refused and had to be done as a CHARGE BACK with the Credit Card company, even though they never delivered what they promised.

Now... well over a year later I received an email saying that a charge of $540 is about to be charged to the credit card for my account, for another year of service.

WHAT??

I called the customer service number to resolve this. I was told by Chris that I that we no longer have service with Salesboom and he told me I was required to cancel in writing, with a letter sent by mail to the Halifax office, and by not doing so the AGREEMENT CONTINUES INDEFINITELY, accruing year after year of annual fees... even though at the time there is no access to any of the services (account suspended).

It that's not enough, here's the real kicker... Chris told me that along with the cancellation letter I am required to send to officially cancel, and get me out of this annually accruing fee, it must be accompanied by the CANCELLATION FEE OF $870.

WHAT???

And if I don't send the fee, it will go to collection!

HERE'S HOW ALL THIS COMES ABOUT...

CONTINUED ON THE NEXT POST...

Oct 02, 2009
Rating

Sales boom CRM: Unsatisfied Customer
by: Judy Fitzepatrick

CONTINUED FROM PREVIOUS POST

HOW IT ALL COMES ABOUT:

By taking the 30 day Salesboom FREE TRIAL, you fill in the form online, and click on the "AGREE TO TERMS AND CONDITIONS" box. (I don't recall reading it) Even though at this point you have not paid any money, you are agreeing.

Who reads a 7 page Terms and Conditions agreement to take a free trial?? With Salesboom if you didn't read it, you've signed up for a huge financial commitment unwittingly.

Come on! That's very underhanded!

I gave my credit card by phone, apparently unwittingly activating the "contract".

I am not saying there are no satisfied customers with SalesBoom. The product probably serves clients needs or they wouldn't still be here. I am saying that their business practices are very unscrupulous.

If the product does what you need you will just pay and never have this experience. But if not... you're in for a big surprise that will present a very large, unexpected bill.

In my attempts to resolve this today I spoke with a woman, Ranna, and mentioned this posting site. She claims that all the complaints are from competitors trying to make them look bad.

Well I'm real. And my experience echos other supposed competitor "fake complaints".

She said that I have been very rude to them in my frustrated communication. (apparently it's in their notes) Interesting. All, even tempered efforts to resolve this failed.

I was never told to send Salesboom a cancellation letter by mail.

The frustration and futility that didn't have to occur has been the result of Salesboom's terrible customer service and unscrupulous practices.

I'd say the negative experience I've had with Salesboom far out weighs the "rude" behavior I've demonstrated as a result.

Well, my fight is not over. The credit card # on file is now invalid, so they can't automatically charge me. The letter has been sent without the $870 fee and letters to the Better Business Bureau and other customer advocacy groups are going out.

If you deliver a great product and great customer service and your business will prosper. If you look for ways to gouge your unsatisfied customers you just damage your brand.

Grabbing for money with unsatisfied customers is only funding a negative advertising campaign against your company.

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Oct 02, 2009
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Submitted by: Judy Fitzepatrick

Title

Comment
CONTINUED FROM PREVIOUS POST HOW IT ALL COMES ABOUT: By taking the 30 day Salesboom FREE TRIAL, you fill in the form online, and click on the "AGREE TO TERMS AND CONDITIONS" box. (I don't recall reading it) Even though at this point you have not paid any money, you are agreeing. Who reads a 7 page Terms and Conditions agreement to take a free trial?? With Salesboom if you didn't read it, you've signed up for a huge financial commitment unwittingly. Come on! That's very underhanded! I gave my credit card by phone, apparently unwittingly activating the "contract". I am not saying there are no satisfied customers with SalesBoom. The product probably serves clients needs or they wouldn't still be here. I am saying that their business practices are very unscrupulous. If the product does what you need you will just pay and never have this experience. But if not... you're in for a big surprise that will present a very large, unexpected bill. In my attempts to resolve this today I spoke with a woman, Ranna, and mentioned this posting site. She claims that all the complaints are from competitors trying to make them look bad. Well I'm real. And my experience echos other supposed competitor "fake complaints". She said that I have been very rude to them in my frustrated communication. (apparently it's in their notes) Interesting. All, even tempered efforts to resolve this failed. I was never told to send Salesboom a cancellation letter by mail. The frustration and futility that didn't have to occur has been the result of Salesboom's terrible customer service and unscrupulous practices. I'd say the negative experience I've had with Salesboom far out weighs the "rude" behavior I've demonstrated as a result. Well, my fight is not over. The credit card # on file is now invalid, so they can't automatically charge me. The letter has been sent without the $870 fee and letters to the Better Business Bureau and other customer advocacy groups are going out. If you deliver a great product and great customer service and your business will prosper. If you look for ways to gouge your unsatisfied customers you just damage your brand. Grabbing for money with unsatisfied customers is only funding a negative advertising campaign against your company.

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Jan 22, 2010
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Salesboom Ripoff Company
by: Deb Johnson

I could not agree more with Judy Fitzepatrick in her posting about Salesboom. I will not repeat everything she has written but can tell you that my story is EXACTLY the same with the exception that Salesboom was not able to charge our credit card but after two years from the date I canceled by fax, because my third sales person (high turnover, 3 in one year), told me that was the way to do AND to send it to Rana, the VP of Sales at Salesboom. I requested on the fax for someone to confirm receipt but of course that never happened. Two years later a collections company is now calling. We have no intentions of paying and would like to find a way to expose Salesboom for the company they really are.

Feb 04, 2010
Rating

Beware: Salesboom CRM not worth it even if it is FREE
by: Jagdish

I have had the same experience with Salesboom. This woman Rana Rahim said that I better sign up before the price increases the next day.

At the surface, Salesboom CRM looked like a good sales system so I did sign up. Their after sales support and service is a mockery in the software business. I was going live with a link to Salesboom from my website to capture leads which never worked. I called tech support at least a dozen times in desperation and NOBODY bothered to call me back or to take any sort of action.

I then wrote to Troy Muse, the CEO of Salesboom, to plead with him to either resolve the problem or refund my money. No response. I think it is blatant abuse of customers in the Internet age for the leader of an organization to hide under his desk and not have the courage to face an irate customer. So, I told my credit card company to cancel the charges.

After 1 year, I get a call saying I haven't cancelled by mail (snail mail) and that they have to continue charging me. I gave the guy an earful and explained all the hassles that I went through. Another 2 days later, I got an invoice from Rana for another year of service!!! Can you believe that there is actually a company that has a half-decent product, good price but the worst possible predatory business practices and absolutely no support.

An Urgent Appeal to present and past users of Salesboom - please share your negative experience freely and openly so that other people don`t get screwed by Salesboom.

I have told them that I will not use Salesboom even if it was free.

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Feb 04, 2010
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Submitted by: Jagdish

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Comment
I have had the same experience with Salesboom. This woman Rana Rahim said that I better sign up before the price increases the next day. At the surface, Salesboom CRM looked like a good sales system so I did sign up. Their after sales support and service is a mockery in the software business. I was going live with a link to Salesboom from my website to capture leads which never worked. I called tech support at least a dozen times in desperation and NOBODY bothered to call me back or to take any sort of action. I then wrote to Troy Muse, the CEO of Salesboom, to plead with him to either resolve the problem or refund my money. No response. I think it is blatant abuse of customers in the Internet age for the leader of an organization to hide under his desk and not have the courage to face an irate customer. So, I told my credit card company to cancel the charges. After 1 year, I get a call saying I haven't cancelled by mail (snail mail) and that they have to continue charging me. I gave the guy an earful and explained all the hassles that I went through. Another 2 days later, I got an invoice from Rana for another year of service!!! Can you believe that there is actually a company that has a half-decent product, good price but the worst possible predatory business practices and absolutely no support. An Urgent Appeal to present and past users of Salesboom - please share your negative experience freely and openly so that other people don`t get screwed by Salesboom. I have told them that I will not use Salesboom even if it was free.

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Feb 24, 2010
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Incredible - STAY AWAY FROM SALESBOOM
by: Anonymous

**post removed**

Dear Anon,

Thank you for your contribution, but please, for negative posts of this nature, we do require a name. This will enable SalesBoom to check their records and adequately respond, if indeed they choose to.

Please feel free to repost about the problems you have experienced with SalesBoom.

Thanks
Perry

Mar 02, 2010
Rating

Where was this info about Salesboom 3 years ago!!??
by: Smith

I too fell victim to these slugs. Signed up in 2007 for a 3 month, purpose-driven exercise. Canceled over the phone several months later... Or so I thought.

2008 - auto invoice to my CC. I called to cancel. Charges were supposedly prorated if memory serves.

2009 - another auto invoice to same CC. I again called to cancel... and called to cancel... and called to cancel. No replies. I reversed the charges w/ my CC company and changed account numbers.

2010 - Another year goes by, but lo and behold, like all the previous posters about Salesboom, now starts the "fun." Threats to go to collections, etc. I was told I had to send a registered letter to cancel. Hmmm, might be in contract but I hadn't heard that in 3 years... then in the same breath "Chris" says I could cancel over the phone for $500. Sounds like their rules only apply when it suits them.

Mar 05, 2010
Rating

Salesboom CRM problems
by: Anonymous

Read the fine terms of the SalesBoom CRM contract. If you do not then you are in for big problems ($).

13. Salesboom.com Cancellation Policy
All sales are final for first year of subscription; Salesboom customers may cancel their renewed contract within 30 days of renewal date in writing via registered mail and by paying Salesboom a $600.00 USD cancellation fee plus 50% of the remaining contract, with all payments being final and non refundable. If 30 days from date of renewal has expired, customer will be bound to pay Salesboom for an additional year of service for all registered users under customer?s account. Customer will have 30 days from cancellation date to remove customer data from their Salesboom account.

Don't ever sign a contract with Salesboom unless you wish to be charged an arm and leg when you go to cancel. Actually you will be charged $600 + 0.5*(last bill) = $.

Mar 05, 2010
Rating

Salesboom CRM customer
by: Anonymous

I have been with Salesboom CRM for 1 and a half years now and I find the service to be extremely fast. Only a month ago I received a message inside of Salesboom saying they are doing maintenance to their data center and the next day i found all pages to be loading within a second or 2 at most. This CRM solution is helping my business grow.

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