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Submitted by: Roy Collins

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I too had the same horrible experience with Salesboom as others have described. The system worked "okay" but was pretty slow and we decided to use another solution within our first year of service. We were told that we would have to pay a $720 "cancellation fee" - three users. When we refused we were threatened and received a number of very unprofessional calls and emails. Under no circumstances would I ever do business with this very unethical company - and strongly warn others to avoid them as well.

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Submitted by: luke Huslan

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My experience with Salesboom is the same as all posted notes here except that i had to deal with Jim baker who said that the system would do what he promised and then turned to be a big lie. Also, every click takes at least 10 seconds to respond, sometimes longer. Try using that on a daily basis. You will be pulling your hair out. Never use their services again.

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Submitted by: Chris Verdin

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This anonymous posting is a fake. We have researched it, as well as contacted and spoke with Perry Norgarb from www.smalbizcrm at which time we identified this posting as false and told him to remove the posting as false. Perry denied our request and this posting is false. If you would like to complain directly to Salesboom.com at any time, please contact Salesboom.com directly, otherwise anonymous posts are most likely our competitors trying to get business. Many anonymous posters put their own competing products in their posts, make fake accusations, in an attempt to gain business. Smallbizcrm.com also accepts sponshorship money from some of these same vendors, which, in my opinion, is a conflict of interest. [***self-promotion removed by Perry**] -------------------- Chris, Thank you for posting to our site. I'm not sure which anonymous posting you are referring to? Kindly specify as there are several. Yes, we do use our discretion and allow posters to remain anonymous. We don't, however, accede to demands to remove all anonymous posts or to provide their IP addresses. We delete many negative posts about Salesboom (and other CRM's), where it is nothing other than a flame about your company. Where they mention the CRM product they have migrated to from Salesboom, the product name is generally deleted, too. Chris, I will be uploading a dedicated page with your responses to various posters, as some are too long to be accommodated in our Comments section. I will notify you when it is live. Perry

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Submitted by: Todd Rammler

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My experience was very similar to all the problems listed below. Rana told me the "real" version would do what the trial version could not because all the features weren't "turned on" (lie); requests for blatantly obvious malfunctions did not get responded to, and after only a few weeks I asked for a refund from everyone in the company I could get an email address for. They humored me at first, putting me through their "process" and then stopped all communication and circled back to "there is no problem with the system". It was a complete and total joke. I filed a complaint with the BBB, which was not responded to - typical Salesboom. After months of frustration, I decided to chalk it up to experience and drop the pursuit of a refund from Salesboom. Then, a year later they start harrassing me over paying for year 2, just as all the folks below have discussed. Now, 2 years later, after dismissing several collection agencies, I've been contacted by some hack attorney to try to collect the year 2 fee. If this goes any farther, I'll post again and gladly band together with any other disgruntled victims to fight back against Salesboom. They are a terrible company and sooner or later will get what they deserve.

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Submitted by: Matt

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I had same problems with Salesboom as majority of these posts. Company is a disgrace. The stories I have just read look like almost identical problems to mine. Rana Rahim, Greg Wilson, Tom in customer service. I know them all. I can go on and on about their crap service but the consistency of these posts speak for themselves. Oh yeah Chris Verdin is a mess to work with. Matt

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Submitted by: Jeff Snell

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Sadly, our company has also become a victim of Salesboom's predatory business practices. We paid for a year for two people back in 2007. Part of the way through the year, business conditions changed and we cancelled. We were told by Salesboom we would not get anything back for the balance of the year, but we were cancelled. In the fall of 2008, we were billed again and Salesboom would not return our phone calls or emails. We ended up having to have Reg.net reverse the charges. In the Spring of 2009, the same thing occurred and we did get the CEO of Salesboom to agree that we were cancelled... but we still had to reverse the credit card charges. In the fall of 2009, they did it again... and this time we were told that we had to cancel by US Mail... to Halifax Canada! So we did... and we had to have the credit card charges reversed. Just recently, they're now trying to extort $1080 from us, even though they have acknowledged that they had cancelled us several times... and that they had received the letter. Thankfully, the credit card has expired! Chris Verdin's excuse is different at different times... today on the phone he said that we owed the $1080 because we didn't pay the $600 cancellation fee... previous times he said that it was because the letter they received should have been sent "registered mail" It's impossible to satisfy these people. They change their terms and conditions to suit their needs... I have not heard of anyone being allowed to cancel, nor stop their billing even when they've paid their extortion money to Salesboom. Has anyone been able to pursue a legal situation? If anyone wants to band together with me to hire representation, I can be reached at JR Snell Capital Management, LLC, 4012 E Lone Mountain Rd., Cave Creek, AZ 85331, 480-575-7688.

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Submitted by: Jim Jones

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We experienced the exact same practices from Salesboom.com, and stopped using their CRM system after two very unsuccessful months. The Salesboom system went down and logged us off, losing data in the process. Very slow system performance - waiting, waiting, waiting, zzzzzz. Salesboom customer service did not respond after several attempts to reach Rana Rahim. So we just stopped even trying to use Salesboom, and went with another company which I will not mention so Salesboom will not have any fodder to claim this is from a competitor. So, like all others who try to leave Salesboom (a horrible company in my opinion), we are now threatened with a lofty $1028 to make them not send us to collections. Nice... Called Chris Verdin in the billing department - oddly in California for a company based in Halifax Nova Scotia - just so happens to be the same state their nasty contract is governed by the laws of. Anyway, I mentioned that I do both Search Engine Optimnization, and Social Netowrking for a living and suggested he get rid of the ridiculous fees they were trying to get from my company. Get this - he started negotiating with me! I told him there would be no money coming from me, but that I would be pleased to share my experiences in every place I could come up with so others would be informed of their practices. Do a little research and you will save yourself a lot of headache.

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Submitted by: Eris Wilson

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We are having the EXACT same issues with Salesboom that everyone listed above. Just yesterday I was told by Rana that if we do not pay we will be sent to collections. I've written "Tom' the Customer 'care' manager explaining everything, with no response. I'd like to know how everyone handeled their situation? Our credit card we have on file is no longer valid, so they can't just charge us. But we also don't want to be sent to collections. I figure it's not going to hurt them all that much to get another negative at the BBB since they already have an F rating. Was anyone actually sent to collections? I'd appriciate any input. -Eris Wilson ==================== Hmmm, the bad service and negative rap against Salesboom continues

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Submitted by: Anonymous

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I have been with Salesboom CRM for 1 and a half years now and I find the service to be extremely fast. Only a month ago I received a message inside of Salesboom saying they are doing maintenance to their data center and the next day i found all pages to be loading within a second or 2 at most. This CRM solution is helping my business grow.

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Submitted by: Anonymous

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Read the fine terms of the SalesBoom CRM contract. If you do not then you are in for big problems ($). 13. Salesboom.com Cancellation Policy All sales are final for first year of subscription; Salesboom customers may cancel their renewed contract within 30 days of renewal date in writing via registered mail and by paying Salesboom a $600.00 USD cancellation fee plus 50% of the remaining contract, with all payments being final and non refundable. If 30 days from date of renewal has expired, customer will be bound to pay Salesboom for an additional year of service for all registered users under customer?s account. Customer will have 30 days from cancellation date to remove customer data from their Salesboom account. Don't ever sign a contract with Salesboom unless you wish to be charged an arm and leg when you go to cancel. Actually you will be charged $600 + 0.5*(last bill) = $.

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Submitted by: Smith

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I too fell victim to Salesboom. Signed up in 2007 for a 3 month, purpose-driven exercise. Canceled over the phone several months later... Or so I thought. 2008 - auto invoice to my CC. I called to cancel. Charges were supposedly prorated if memory serves. 2009 - another auto invoice to same CC. I again called to cancel... and called to cancel... and called to cancel. No replies. I reversed the charges w/ my CC company and changed account numbers. 2010 - Another year goes by, but lo and behold, like all the previous posters about Salesboom, now starts the "fun." Threats to go to collections, etc. I was told I had to send a registered letter to cancel. Hmmm, might be in contract but I hadn't heard that in 3 years... then in the same breath "Chris" says I could cancel over the phone for $500. Sounds like their rules only apply when it suits them.

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Submitted by: Anonymous

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**post removed** Dear Anon, Thank you for your contribution, but please, for negative posts of this nature, we do require a name. This will enable SalesBoom to check their records and adequately respond, if indeed they choose to. Please feel free to repost about the problems you have experienced with SalesBoom. Thanks Perry

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Submitted by: Jagdish

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I have had the same experience with Salesboom. This woman Rana Rahim said that I better sign up before the price increases the next day. At the surface, Salesboom CRM looked like a good sales system so I did sign up. Their after sales support and service is a mockery in the software business. I was going live with a link to Salesboom from my website to capture leads which never worked. I called tech support at least a dozen times in desperation and NOBODY bothered to call me back or to take any sort of action. I then wrote to Troy Muse, the CEO of Salesboom, to plead with him to either resolve the problem or refund my money. No response. I think it is blatant abuse of customers in the Internet age for the leader of an organization to hide under his desk and not have the courage to face an irate customer. So, I told my credit card company to cancel the charges. After 1 year, I get a call saying I haven't cancelled by mail (snail mail) and that they have to continue charging me. I gave the guy an earful and explained all the hassles that I went through. Another 2 days later, I got an invoice from Rana for another year of service!!! Can you believe that there is actually a company that has a half-decent product, good price but the worst possible predatory business practices and absolutely no support. An Urgent Appeal to present and past users of Salesboom - please share your negative experience freely and openly so that other people don`t get screwed by Salesboom. I have told them that I will not use Salesboom even if it was free. ================ SALESBOOM RESPONDS: comment on 2/4/2010 by Jagdish He only gave his first name. We are unable to determine what his relationship with Salesboom is

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Submitted by: Deb Johnson

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I could not agree more with Judy Fitzepatrick in her posting about Salesboom. I will not repeat everything she has written but can tell you that my story is EXACTLY the same with the exception that Salesboom was not able to charge our credit card but after two years from the date I canceled by fax, because my third sales person (high turnover, 3 in one year), told me that was the way to do AND to send it to Rana, the VP of Sales at Salesboom. I requested on the fax for someone to confirm receipt but of course that never happened. Two years later a collections company is now calling. We have no intentions of paying and would like to find a way to expose Salesboom for the company they really are. ------------------------- SALESBOOM RESPONDS: comment 1/22/2010 by Deb Johnson Deb Johnson is not a Salesboom customer and has no relationship to Slaesboom .He is not even a lead in our systems And have no right to judge our product since he did not even sign up for our free trial.

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Submitted by: Judy Fitzepatrick

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CONTINUED FROM PREVIOUS POST HOW IT ALL COMES ABOUT: By taking the 30 day Salesboom FREE TRIAL, you fill in the form online, and click on the "AGREE TO TERMS AND CONDITIONS" box. (I don't recall reading it) Even though at this point you have not paid any money, you are agreeing. Who reads a 7 page Terms and Conditions agreement to take a free trial?? With Salesboom if you didn't read it, you've signed up for a huge financial commitment unwittingly. Come on! That's very underhanded! I gave my credit card by phone, apparently unwittingly activating the "contract". I am not saying there are no satisfied customers with SalesBoom. The product probably serves clients needs or they wouldn't still be here. I am saying that their business practices are very unscrupulous. If the product does what you need you will just pay and never have this experience. But if not... you're in for a big surprise that will present a very large, unexpected bill. In my attempts to resolve this today I spoke with a woman, Ranna, and mentioned this posting site. She claims that all the complaints are from competitors trying to make them look bad. Well I'm real. And my experience echos other supposed competitor "fake complaints". She said that I have been very rude to them in my frustrated communication. (apparently it's in their notes) Interesting. All, even tempered efforts to resolve this failed. I was never told to send Salesboom a cancellation letter by mail. The frustration and futility that didn't have to occur has been the result of Salesboom's terrible customer service and unscrupulous practices. I'd say the negative experience I've had with Salesboom far out weighs the "rude" behavior I've demonstrated as a result. Well, my fight is not over. The credit card # on file is now invalid, so they can't automatically charge me. The letter has been sent without the $870 fee and letters to the Better Business Bureau and other customer advocacy groups are going out. If you deliver a great product and great customer service and your business will prosper. If you look for ways to gouge your unsatisfied customers you just damage your brand. Grabbing for money with unsatisfied customers is only funding a negative advertising campaign against your company.

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Submitted by: Judy Fitzepatrick

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CONTINUED FROM PREVIOUS POST... At a point of absolute futility, we told Salesboom we wanted to part ways and to be refunded for the unsatisfied custom programming, which they refused and had to be done as a CHARGE BACK with the Credit Card company, even though they never delivered what they promised. Now... well over a year later I received an email saying that a charge of $540 is about to be charged to the credit card for my account, for another year of service. WHAT?? I called the customer service number to resolve this. I was told by Chris that I that we no longer have service with Salesboom and he told me I was required to cancel in writing, with a letter sent by mail to the Halifax office, and by not doing so the AGREEMENT CONTINUES INDEFINITELY, accruing year after year of annual fees... even though at the time there is no access to any of the services (account suspended). It that's not enough, here's the real kicker... Chris told me that along with the cancellation letter I am required to send to officially cancel, and get me out of this annually accruing fee, it must be accompanied by the CANCELLATION FEE OF $870. WHAT??? And if I don't send the fee, it will go to collection! HERE'S HOW ALL THIS COMES ABOUT... CONTINUED ON THE NEXT POST...

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Submitted by: Judy Fitzepatrick

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Salesboom looked good to me on the surface so I started the free trial then went ahead with a single license, which at the time was being offered at a special "DEAL". I signed up through Mark and gave my credit card # by phone so I never saw the terms and conditions that Salesboom claims I am bound by. I would never have agreed to their cancellation policy: " 13. Salesboom.com Cancellation Policy All sales are final for first year of subscription; Salesboom customers may cancel their renewed contract within 30 days of renewal date in writing via registered mail and by paying Salesboom a $600.00 USD cancellation fee plus 50% of the remaining contract, with all payments being final and non refundable. If 30 days from date of renewal has expired, customer will be bound to pay Salesboom for an additional year of service for all registered users under customer?s account. Customer will have 30 days from cancellation date to remove customer data from their Salesboom account". WOW! After trying to make this system work for me, I was told that feature I needed that I thought was built in, didn't work properly (had glitches) and would require special programming at an additional fee. I agreed to the fee. Then 3 months later they tell me there is an issue in completing it ... and it is going to cost a lot more money to do it. I was outraged! At this point they had wasted more than 3 months of my time, and they stopped returning my phone calls. Rather than dealing with me like they cared about my "customer experience" they IGNORED me. If you can't provide a customer what you promise then refund the money and part as friends. (Is that too much to ask??) Finally I was told that if I want telephone support I would have to PAY AN EXTRA FEE!!! CONTINUED ON THE NEXT POST...

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Submitted by: Tonya Signa

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If you are considering Salesboom, please read my story! Two years ago I was looking for a CRM to use for my marketing business. We provide lead generation and appt setting services GE Healthcare, Kodak, and Ingersoll Rand, as well as for some small to mid size firms. On Oct 5th, 2007, I spoke with Rana at Salesboom. Rana told both me and my business partner on two separate occasions that their system could be modified and customized to meet the needs of my business. She also told me that the price was going up the next day, and I needed to purchase that weekend to get the lower price. I purchased a subscription. Immediately I began having problems with the system. I spoke with Greg Wilson at Salesboom who told me that their system could NOT do what Rana promised, and that those capabilities would not go live until a future release date. Had I known this, I would not have bought. Also, the price of the system DID NOT go up, so I felt that I was lied to twice. I sent several emails (of which I have copies) to both Greg and Rana outlining all the problems and requesting a refund. I also called both of them several times. I received NO call backs and no responses to my emails...NONE...after repeated attempts to reconcile this. I then called my credit cared company and disputed the charges. They issued me a refund and took the matter up with Saleboom directly. This week, a full two years later, I get an email telling me my credit card is going to be charged for another year's worth of service! I have not heard from them, got no reply, nothing in two years. Are they hurting for money so much that they are resorting to this? I responded to their email with a full account of what had occurred. I got a response indicating that since I never canceled my account (WHAT??), I now had to pay $1100 or they were going to turn me over to a collection agency! I called and spoke with Chris Verdin today. Even after I told him my entire story, he told me that I had not canceled so I owe them. He then tried to give me a "deal" on a new subscription. Beware of Salesboom.

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Submitted by: Perry

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Hi Anon, Thanks for posting your grievances about Salesboom CRM. In fairness to SalesBoom to assist them with their response, and to lend credibility to your post, it would help if you were prepared to put your name to it, though. We have notified the CEO of Salesboom - Troy Muise, of your post, inviting him to reply. Hope this will give closure to your issue with them. Best, Perry

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Submitted by: Anonymous

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I agree about being careful about Salesboom. There is a $600 fee to quit Salesboom. Yes, it is in the Agreement Terms. You do have to check the box that you read them to sign up. The problem is that it is easy to overlook the sentence about the $600. The agreement is in a font size that is the smallest I have ever seen. The agreement is about 7 pages and the $600 is in their in the middle. I take repsonsibility for not being more thorough, but it is clear they hide this. The sales people I talked with before I bought did not mention it at all. I contacted the sales rep after I found out I would have to pay. She said she understood my frustration, but she just worked at Salesboom, and all big companies used unethical means to make money and she could not do anything about it. WOW!! Anyway, the head credit guy said pay up or they would turn me over to credit agency immediately. I had not even csancelled at that point. Very strong arm and unscrupulous talk. I am a one pereson company and was paying Salesboom $99 annually. I quite the second year and negotiated down to $400 not to screw my credit. They basically have you by the balls and aren't afraid to tell you that. They flat out told me that they were not doing anything illegal and there was nothing I could do about it. BEWARE of Salesboom.

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Submitted by: Perry

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Hi Patrick, Thanks for taking the time to comment about your experiences with Salesboom CRM. For posts of this nature, full contact details are preferred, to enable Salesboom to adequately investigate and respond. I will notify them of your posting and hopefully they will reply in due course. Regards, Perry

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