Small Business CRM Blog

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Aug 27, 2014

3 Overlooked Ways SMBs Can Leverage Their Social CRM

Any good small to medium business (SMB) will invest in customer relationship management (CRM) applications and blend it with social media in order to connect more readily with their customers

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Jun 19, 2014

Overview of new-look SalesProCRM

Reinvented: SalesProCRM Has New Owners & New Look

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Jun 10, 2014

Converge Enterprise: Simple but powerful CRM solution for small businesses

The small business CRM market is becoming crowded with service providers jostling to grab the attention of tech savvy small entrepreneurs. In order to

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Jun 09, 2014

SmalBizCRM.com Reviews Ontraport CRM

A New SmallBizCRM Entrant, ONTRAPORT Impresses With A Powerful Array of Features, Flexibility & Value For Money

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May 20, 2014

SmallBizCRM Reviews BigContacts CRM

BigContacts is a Real Workhorse CRM For The Right Customer in a Small to Medium-sized Business

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May 16, 2014

Answers To Your CRM Questions - In-house or Cloud

Are you predominantly a business-to-business (B2B) supplier, or a business-to-customer (B2C) supplier?

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May 08, 2014

Canopy Office - The complete CRM tool for small companies

Canopy Office is a cloud based professional tool for small companies comprising of different packages depending on your need. It offers more than the standard

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May 08, 2014

Before You Shop For a CRM

Choosing a CRM system is made easier if you have done all the preparatory work.

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Apr 29, 2014

Goldmine CRM Review

Is Goldmine CRM Still An Option?

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Apr 24, 2014

Specify Your CRM Requirements

Specifying your CRM system requirements is a separate exercise from specifying your business requirements. The business requirements specify what your business must do to be effective

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Apr 15, 2014

Putting the Right CRM Team Together

Putting the right team together is a vital aspect for the success of your CRM system. Consider the impact of the CRM system on your business, in particular how widespread the use of the

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Apr 10, 2014

Social CRM – What, Why & Where for Small Business

An interesting and apt description of social CRM comes from Paul Greenberg, a famous American author, essayist and thought-leader in the CRM industry:

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Apr 07, 2014

Call Center Support and CRM Data Integration

Most people associate call centers with large organizations, such as financial institutions, utility suppliers, and airlines.

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Apr 07, 2014

Mobile CRM Purchase Considerations

Mobile CRM means managing your CRM using a cellular, or “mobile”, device. In other words, with the help of any of mobile device, i.e. a smartphone or a tablet,

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Apr 02, 2014

The World of CRM

Detailed specifications are key to a successful CRM installation.

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Apr 01, 2014

Key Appointments for CRM Success

Appointing the right people to key positions is crucial for the success of the CRM system.

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Mar 28, 2014

Get Complete Staff Buy-in

To meet your expectations, however reasonable and conservative they might be, you will have to have the complete cooperation of your entire staff.

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Mar 28, 2014

Financial Justification

Motivating your CRM system financially is, in many instances, a case of making the return on investment look attractive. One formula that we came across for calculating ROI is

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Mar 25, 2014

Training for CRM Success

Training is not an area where you should even think about cutting corners and reducing costs. Any member of staff who believes they have not had adequate training is a potential threat to the system.

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Mar 24, 2014

Quantify your CRM Expectations

Once you have established what your goals and expectations are for a CRM system, you need to quantify them.

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Mar 20, 2014

Why do CRM Systems Fail?

The number of CRM system installations that are regarded as failures is far too high. Depending on whose statistics you read, failure rates for CRM systems are somewhere between 50% and 80%.

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Mar 20, 2014

Navigating The CRM Maze

You know those maps that say ‘you are here’? They’re a great help if you only knew where ‘here’ was.

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Mar 18, 2014

What is CRM and The Rise of CRM

CRM is about your customers, not your business per se. The premise is, of course, that your business will keep the customers whose needs it satisfies.

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Feb 18, 2014

Nimble CRM Review

Read Why Nimble Is A Powerful CRM Option If Social Media Integration Is Important

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Feb 11, 2014

BusinessMan CRM/ERP Overview

(SmallBizCRM will do an independent, in-depth review of BusinessMan CRM in due course) BusinessMan has been developed by award winning Computech IT Services

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Feb 07, 2014

The essentials of a next generation Help desk

An Dated and cluttered help desk software causes several customer service limitations. For an help desk to perform efficiently it must have core functions

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Feb 03, 2014

Smart Rules feature in Happyfox Help Desk Software

A comprehensive support system to control and manage customer queries providing prompt solutions is what business enterprises look for. Due to the disorganized

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Dec 30, 2013

Commence CRM Review

Commence CRM is a comprehensive offering that rivals competitive products costing much more. Applications include account and contact management, e-mail

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Dec 04, 2013

PMAM CRM - Free CRM Features And Overview

PMAM CRM is a free solution for customer relationship management and sales force automation. This application provides enhanced ability to share information,

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Nov 22, 2013

CRM Reviews: Ace Of Sales

Ace Of Sales Is A Great Entry Level CRM.. Ok, Well More A Contact Manager, Really

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Oct 28, 2013

Zoho ContactManager Comparison To Free CRM's

How Well Does The New Zoho ContactManager Compare To Other Free CRM Software Offers?

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Oct 25, 2013

Centerbase CRM Review Oct 2013

Centerbase Is a Traditional CRM Suitable For Smaller Businesses Running MS Windows. A Bit Old-Fashioned Thick Client But Thin On Features

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Oct 08, 2013

CRM Reviews: SalesOutlook, The CRM That Works INSIDE MS Outlook.

If You Use MS Outlook And Need A CRM, SalesOutlook Should Be On Your Shortlist

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Oct 07, 2013

CRM Reviews: Greenrope CRM

Greenrope Is A Comprehensive & Cost-Effective CRM Ideal For Most Business Applications

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Sep 27, 2013

SmallBizCRM Reviews Intrabench CRM

Fast & Versatile, Intrabench Is A Comprehensive Cloud CRM Ideal For Small Businesses.

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Sep 23, 2013

Mavenlink CRM Review By SmallBizCRM.com

Why Is Mavenlink Top Google Apps Installed CRM? Read SmallBizCRM Review To Find Out If This Is Deserved.

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Sep 03, 2013

10 Must-See Documentaries for Entrepreneurs

10 Must-See Documentaries for Entrepreneurs

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Sep 03, 2013

How To Choose The Best Mobile CRM For Small Business

The Best Mobile CRM For One Business Might Not Suit Another

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Sep 03, 2013

7 Things Really Persuasive People Do

7 Things Really Persuasive People Do

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Sep 03, 2013

7 Tips for Emailing Extraordinarily Busy People

7 Tips for Emailing Extraordinarily Busy People

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Sep 02, 2013

5 Best Productivity Apps

5 Best Productivity Apps

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Sep 02, 2013

5 Must Have Qualities of the Modern Manager

5 Must Have Qualities of the Modern manager

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Aug 27, 2013

SmallBizCRM CRM Reviews OnePage CRM

This InDepth Review Of OnePage CRM Show Why Is Should Be A Serious Contender For Your Small Business.

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Aug 01, 2013

SW Proposal Portal Review

SW Proposal is a SAAS-based application launched in December of 2012. Its full name is Software Proposal Portal.It was created for IT companies and freelancers,

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Jul 31, 2013

Free seminar from MarketingProfs: "Lead Nurturing at Light Speed: The New Requirement for B2B Marketers".

This free seminar hosted by well-known MarketingProfs, will show you how to launch your first lead nurturing campaign in record time with tips and insight that don’t require deploying an expensive marketing technology solution. From list segmentation to different types of lead nurturing campaigns, attendees of this free seminar will walk away understanding the best practice for nurturing their company’s most profitable leads. You'll learn what it takes to measure engagement, ROI, lifetime value of each segment, and how to quickly identify lost leads.

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Jul 30, 2013

Big Data For Small Business CRM

Does Big Data Apply To Small Business CRM?

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Jul 15, 2013

SmallBizCRM Reviews TactileCRM, A Great CRM Solution For Small Businesses

Read Our Review Of TactileCRM To See If It Lives Up To Its Billing As UK's Most Popular Web Based Small Business CRM

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Jul 11, 2013

Gamification Trends In CRM Software Development

Gamification Making CRM Software Easier & More Engaging

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Jul 05, 2013

Review of Smartsheet: The CRM In A Spreadsheet

Smartsheet Is A Flexible, Easy To Use And Powerful CRM That Borrows From The Excel Spreadsheet Interface

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