Small Business CRM Blog

Read our SmallBizCRM Blog for latest additions & changes to SmallBizCRM website, as well as trends and happenings in CRM for small businesses.

If you want to be heard on our CRM Blog, please contact us, or better yet, create your own page straight away!

Feel free to pass on your comments on blog entries or other CRM related topics here

Apr 15, 2014

Putting the Right CRM Team Together

Putting the right team together is a vital aspect for the success of your CRM system. Consider the impact of the CRM system on your business, in particular how widespread the use of the

Continue reading "Putting the Right CRM Team Together"

Apr 10, 2014

Social CRM – What, Why & Where for Small Business

An interesting and apt description of social CRM comes from Paul Greenberg, a famous American author, essayist and thought-leader in the CRM industry:

Continue reading "Social CRM – What, Why & Where for Small Business"

Apr 07, 2014

Call Center Support and CRM Data Integration

Most people associate call centers with large organizations, such as financial institutions, utility suppliers, and airlines.

Continue reading "Call Center Support and CRM Data Integration"

Apr 07, 2014

Mobile CRM Purchase Considerations

Mobile CRM means managing your CRM using a cellular, or “mobile”, device. In other words, with the help of any of mobile device, i.e. a smartphone or a tablet,

Continue reading "Mobile CRM Purchase Considerations"

Apr 02, 2014

The World of CRM

Detailed specifications are key to a successful CRM installation.

Continue reading "The World of CRM"

Apr 01, 2014

Key Appointments for CRM Success

Appointing the right people to key positions is crucial for the success of the CRM system.

Continue reading "Key Appointments for CRM Success"

Mar 28, 2014

Get Complete Staff Buy-in

To meet your expectations, however reasonable and conservative they might be, you will have to have the complete cooperation of your entire staff.

Continue reading "Get Complete Staff Buy-in"

Mar 28, 2014

Financial Justification

Motivating your CRM system financially is, in many instances, a case of making the return on investment look attractive. One formula that we came across for calculating ROI is

Continue reading "Financial Justification"

Mar 25, 2014

Training for CRM Success

Training is not an area where you should even think about cutting corners and reducing costs. Any member of staff who believes they have not had adequate training is a potential threat to the system.

Continue reading "Training for CRM Success"

Mar 24, 2014

Quantify your CRM Expectations

Once you have established what your goals and expectations are for a CRM system, you need to quantify them.

Continue reading "Quantify your CRM Expectations"

Mar 20, 2014

Why do CRM Systems Fail?

The number of CRM system installations that are regarded as failures is far too high. Depending on whose statistics you read, failure rates for CRM systems are somewhere between 50% and 80%.

Continue reading "Why do CRM Systems Fail?"

Mar 20, 2014

Navigating The CRM Maze

You know those maps that say ‘you are here’? They’re a great help if you only knew where ‘here’ was.

Continue reading "Navigating The CRM Maze"

Mar 18, 2014

What is CRM and The Rise of CRM

CRM is about your customers, not your business per se. The premise is, of course, that your business will keep the customers whose needs it satisfies.

Continue reading "What is CRM and The Rise of CRM"

Feb 18, 2014

Nimble CRM Review

Read Why Nimble Is A Powerful CRM Option If Social Media Integration Is Important

Continue reading "Nimble CRM Review"

Feb 11, 2014

BusinessMan CRM/ERP Overview

(SmallBizCRM will do an independent, in-depth review of BusinessMan CRM in due course) BusinessMan has been developed by award winning Computech IT Services

Continue reading "BusinessMan CRM/ERP Overview"

Feb 07, 2014

The essentials of a next generation Help desk

An Dated and cluttered help desk software causes several customer service limitations. For an help desk to perform efficiently it must have core functions

Continue reading "The essentials of a next generation Help desk"

Feb 03, 2014

Smart Rules feature in Happyfox Help Desk Software

A comprehensive support system to control and manage customer queries providing prompt solutions is what business enterprises look for. Due to the disorganized

Continue reading "Smart Rules feature in Happyfox Help Desk Software"

Dec 30, 2013

Commence CRM Review

Commence CRM is a comprehensive offering that rivals competitive products costing much more. Applications include account and contact management, e-mail

Continue reading "Commence CRM Review"

Dec 04, 2013

PMAM CRM - Free CRM Features And Overview

PMAM CRM is a free solution for customer relationship management and sales force automation. This application provides enhanced ability to share information,

Continue reading "PMAM CRM - Free CRM Features And Overview"

Nov 22, 2013

CRM Reviews: Ace Of Sales

Ace Of Sales Is A Great Entry Level CRM.. Ok, Well More A Contact Manager, Really

Continue reading "CRM Reviews: Ace Of Sales"

Oct 28, 2013

Zoho ContactManager Comparison To Free CRM's

How Well Does The New Zoho ContactManager Compare To Other Free CRM Software Offers?

Continue reading "Zoho ContactManager Comparison To Free CRM's"

Oct 25, 2013

Centerbase CRM Review Oct 2013

Centerbase Is a Traditional CRM Suitable For Smaller Businesses Running MS Windows. A Bit Old-Fashioned Thick Client But Thin On Features

Continue reading "Centerbase CRM Review Oct 2013"

Oct 08, 2013

CRM Reviews: SalesOutlook, The CRM That Works INSIDE MS Outlook.

If You Use MS Outlook And Need A CRM, SalesOutlook Should Be On Your Shortlist

Continue reading "CRM Reviews: SalesOutlook, The CRM That Works INSIDE MS Outlook."

Oct 07, 2013

CRM Reviews: Greenrope CRM

Greenrope Is A Comprehensive & Cost-Effective CRM Ideal For Most Business Applications

Continue reading "CRM Reviews: Greenrope CRM"

Sep 27, 2013

SmallBizCRM Reviews Intrabench CRM

Fast & Versatile, Intrabench Is A Comprehensive Cloud CRM Ideal For Small Businesses.

Continue reading "SmallBizCRM Reviews Intrabench CRM"

Sep 23, 2013

Mavenlink CRM Review By

Why Is Mavenlink Top Google Apps Installed CRM? Read SmallBizCRM Review To Find Out If This Is Deserved.

Continue reading "Mavenlink CRM Review By"

Sep 03, 2013

10 Must-See Documentaries for Entrepreneurs

10 Must-See Documentaries for Entrepreneurs

Continue reading "10 Must-See Documentaries for Entrepreneurs"

Sep 03, 2013

How To Choose The Best Mobile CRM For Small Business

The Best Mobile CRM For One Business Might Not Suit Another

Continue reading "How To Choose The Best Mobile CRM For Small Business"

Sep 03, 2013

7 Things Really Persuasive People Do

7 Things Really Persuasive People Do

Continue reading "7 Things Really Persuasive People Do"

Sep 03, 2013

7 Tips for Emailing Extraordinarily Busy People

7 Tips for Emailing Extraordinarily Busy People

Continue reading "7 Tips for Emailing Extraordinarily Busy People"

Sep 02, 2013

5 Best Productivity Apps

5 Best Productivity Apps

Continue reading "5 Best Productivity Apps"

Sep 02, 2013

5 Must Have Qualities of the Modern Manager

5 Must Have Qualities of the Modern manager

Continue reading "5 Must Have Qualities of the Modern Manager"

Aug 27, 2013

SmallBizCRM CRM Reviews OnePage CRM

This InDepth Review Of OnePage CRM Show Why Is Should Be A Serious Contender For Your Small Business.

Continue reading "SmallBizCRM CRM Reviews OnePage CRM"

Aug 01, 2013

SW Proposal Portal Review

SW Proposal is a SAAS-based application launched in December of 2012. Its full name is Software Proposal Portal.It was created for IT companies and freelancers,

Continue reading "SW Proposal Portal Review"

Jul 31, 2013

Free seminar from MarketingProfs: "Lead Nurturing at Light Speed: The New Requirement for B2B Marketers".

This free seminar hosted by well-known MarketingProfs, will show you how to launch your first lead nurturing campaign in record time with tips and insight that don’t require deploying an expensive marketing technology solution. From list segmentation to different types of lead nurturing campaigns, attendees of this free seminar will walk away understanding the best practice for nurturing their company’s most profitable leads. You'll learn what it takes to measure engagement, ROI, lifetime value of each segment, and how to quickly identify lost leads.

Continue reading "Free seminar from MarketingProfs: "Lead Nurturing at Light Speed: The New Requirement for B2B Marketers"."

Jul 30, 2013

Big Data For Small Business CRM

Does Big Data Apply To Small Business CRM?

Continue reading "Big Data For Small Business CRM"

Jul 15, 2013

SmallBizCRM Reviews TactileCRM, A Great CRM Solution For Small Businesses

Read Our Review Of TactileCRM To See If It Lives Up To Its Billing As UK's Most Popular Web Based Small Business CRM

Continue reading "SmallBizCRM Reviews TactileCRM, A Great CRM Solution For Small Businesses"

Jul 11, 2013

Gamification Trends In CRM Software Development

Gamification Making CRM Software Easier & More Engaging

Continue reading "Gamification Trends In CRM Software Development"

Jul 05, 2013

Review of Smartsheet: The CRM In A Spreadsheet

Smartsheet Is A Flexible, Easy To Use And Powerful CRM That Borrows From The Excel Spreadsheet Interface

Continue reading "Review of Smartsheet: The CRM In A Spreadsheet"

Jun 18, 2013

LeadMaster CRM Under Review

LeadMaster Is A Cutting-Edge & Comprehensive CRM

Continue reading "LeadMaster CRM Under Review"

Jun 10, 2013

SmallBizCRM Reviews Really Simple Systems (RSS)

Really Simple Systems Is A CRM You Can Actually Use, Like & Afford!

Continue reading "SmallBizCRM Reviews Really Simple Systems (RSS)"

Jun 03, 2013

7 Useful Tools To Deliver Awesome Customer Support

Your Support Agents Would Love These Tools

Continue reading "7 Useful Tools To Deliver Awesome Customer Support"

May 21, 2013

SmallBizCRM In Depth Review of BPMOnline CRM

BPMOnline Review – Powerful, Flexible, Mature CRM Suitable For Most Types & Size Of Businesses

Continue reading "SmallBizCRM In Depth Review of BPMOnline CRM"

May 17, 2013

SmallBizCRM Reviews Nutshell CRM

In A Nutshell: This CRM Is Affordable, Flexible, Friendly & Feature-Rich. Recommended

Continue reading "SmallBizCRM Reviews Nutshell CRM"

Apr 23, 2013

Groove – The Withit CRM For Realtors

Groove Will Prove To Be A Visionary CRM With Its Progressive Features For Real Estate Agents

Continue reading "Groove – The Withit CRM For Realtors"

Apr 02, 2013

CampaignerCRM Review

Read SmallBizCRM Review of campaignerCRM To See Why We Consider It A Good Prospect For Your Small Business

Continue reading "CampaignerCRM Review"

Mar 27, 2013

Zurmo Open Source CRM Review

ZurmoCRM: The Open Source CRM With Gamification. Read Our Hard-Hitting Review

Continue reading "Zurmo Open Source CRM Review"

Mar 26, 2013

IxactContact CRM Review

IxactContact Is An Ideal CRM For Real Estate Businesses

Continue reading "IxactContact CRM Review"

Mar 19, 2013

Bitrix24 releases the first free collaborative CRM with project management.

If You Need A Free CRM With Project Management Try Bitrix24

Continue reading "Bitrix24 releases the first free collaborative CRM with project management."

SmallBizCRM Facebook Page SmallBizCRM RSS/Blog Follow Me on Pinterest Comment Bellow Print Friendly and PDF


› Small Business CRM Blog
Free Newsletter
Your Privacy is Respected

InfusionSoft CRM
Capsule CRM

Discover the industry leader in Email Marketing. Try iContact for FREE today!