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   <title>Small Business CRM Blog</title>
   <link>http://www.smallbizcrm.com/small-business-crm-blog.html</link>
   <description>The Small Business CRM Blog keeps you up-to-date with all additions and changes to the Small Biz CRM website, and other CRM trends, too</description>
   <language>en-us</language>
   <category >small business crm</category>
   <pubDate>Tue, 09 Mar 2010 23:55:50 GMT</pubDate>
   <lastBuildDate>Tue, 09 Mar 2010 23:55:50 GMT</lastBuildDate>
   <copyright>smallbizcrm.com</copyright>
   <item>
    <title>Mar 8, AddressTwo Small Business CRM</title>
    <link>http://www.smallbizcrm.com/addresstwo-small-business-crm.html</link>
    <description>Our CRM tool AddressTwo was built specifically for micro-enterprise (0 to 10 employees) and is designed for simplicity and ease-of-use.  Even the pricing</description>
    <pubDate>Mon, 08 Mar 2010 14:32:07 GMT</pubDate>
   </item>
   <item>
    <title>Mar 8, Catalystic CRM will help your business</title>
    <link>http://www.smallbizcrm.com/catalystic-crm-will-help-your-business.html</link>
    <description>As a small business you may be fretting about spending money on expensive CRM software. You should not think about how much money it will cost for a hosted</description>
    <pubDate>Mon, 08 Mar 2010 09:36:57 GMT</pubDate>
   </item>
   <item>
    <title>Mar 5, Avidian Prophet CRM Review</title>
    <link>http://www.smallbizcrm.com/avidian-prophet-crm-review.html</link>
    <description>Avidian Prophet CRM has dual personalities. From the user perspective it is easy to use and Avidian provides excellent support.  From a technical perspective</description>
    <pubDate>Fri, 05 Mar 2010 07:27:27 GMT</pubDate>
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    <title>Mar 5, Poor Customer Service On Youtube</title>
    <link>http://www.smallbizcrm.com/small-business-crm-blog.html#Poor-Customer-Service-On-Youtube</link>
    <description>If you provide poor customer service, you might well find your company starring on Youtube. Now how to frantically do some damage control, if not somehow expend unnecessary energy trying to turn the self-inflicted PR nightmare into an opportunity..</description>
    <pubDate>Fri, 05 Mar 2010 07:16:24 GMT</pubDate>
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    <title>Mar 3, 10 Top CRM Software Solutions | Most Popular Small Business CRM Solutions</title>
    <link>http://www.smallbizcrm.com/top-crm-software.html</link>
    <description>10 Top CRM Software Solutions For Your Small Business</description>
    <pubDate>Wed, 03 Mar 2010 02:34:43 GMT</pubDate>
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    <title>Mar 2, PlaybookIQ Small Business CRM</title>
    <link>http://www.smallbizcrm.com/playbookiq-small-business-crm.html</link>
    <description>PlaybookIQ is a CRM for sales teams who want to easily manage their contacts and implement their sales process.  Utilizing a unique track system, contacts</description>
    <pubDate>Tue, 02 Mar 2010 20:05:08 GMT</pubDate>
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    <title>Mar 2, SBMSuite: Free CRM for 3 Users</title>
    <link>http://www.smallbizcrm.com/sbmsuite-free-crm-for-3-users.html</link>
    <description>SBMSuite offers a web based FREE CRM that has all the functionality of the full version. You can have up to 3 users.   SBM Suite allows you to track and</description>
    <pubDate>Tue, 02 Mar 2010 15:26:16 GMT</pubDate>
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    <title>Feb 24, Real Estate CRM - Are Real Estate Agents Doing Everything They Can?</title>
    <link>http://www.smallbizcrm.com/real-estate-crm-are-real-estate-agents-doing-everything-they-can.html</link>
    <description>Real Estate Agents   I&#39;ve been to real estate school. I have been marketing real estate companies for years. I&#39;ve been self employed for 8 of my 11 years</description>
    <pubDate>Wed, 24 Feb 2010 09:02:58 GMT</pubDate>
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    <title>Feb 19, CRM Reviews | Review Of ActionStep CRM.</title>
    <link>http://www.smallbizcrm.com/actionstep-crm-review.html</link>
    <description>CRM Reviews - ActionStep CRM Under Review by Susan M.</description>
    <pubDate>Fri, 19 Feb 2010 10:43:29 GMT</pubDate>
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    <title>Feb 19, Online CRM Users Get More Flexibility with Increased Storage</title>
    <link>http://www.smallbizcrm.com/online-crm-users-get-more-flexibility-with-increased-storage.html</link>
    <description>Surado CRM sets new Industry Standards for Online CRM Storage Space   Riverside, CA, February 16, 2010 - Surado Solutions, the developer of sensible on-premise</description>
    <pubDate>Fri, 19 Feb 2010 07:07:37 GMT</pubDate>
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    <title>Feb 15, Review Of ZohoCRM</title>
    <link>http://www.smallbizcrm.com/zohocrm-review.html</link>
    <description>CRM Reviews - We Review ZohoCRM, One Of The Most Popular Web Based CRM Solutions</description>
    <pubDate>Mon, 15 Feb 2010 12:45:08 GMT</pubDate>
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    <title>Feb 6, realistiQ - CRM for Real Estate Professionals</title>
    <link>http://www.smallbizcrm.com/realistiq-crm-for-real-estate-professionals.html</link>
    <description>realistiQ is much more than a CRM. While it offers all of the functionality a CRM offers, it also offers IDX listing management, drip marketing and many</description>
    <pubDate>Sat, 06 Feb 2010 10:06:06 GMT</pubDate>
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    <title>Jan 28, HP/EDS USD Lose 320 Million Court Battle Over Failed CRM System</title>
    <link>http://www.smallbizcrm.com/small-business-crm-blog.html#HP/EDS-USD-Lose-320-Million-Court-Battle-Over-Failed-CRM-System</link>
    <description>EDS, now known as HP (Hewlett-Packard) Enterprise Services, have finally lost a long-running court battle brought against them in 2004 by British Sky Broadcasting (BSB) for a failed CRM system.

The judge found that EDS &quot;had lied to Sky in order to secure a contract&quot;. The legal action alleged &quot;deceit, negligent misrepresentation and breach of contract&quot; and seeked 709m in recompense. 

The final costs still need to be determined, but BSB anticipate that HP/EDS will have to pay out at least $320 million (UKP 200 million). OUCH!</description>
    <pubDate>Thu, 28 Jan 2010 11:07:16 GMT</pubDate>
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    <title>Jan 23, MiContacts - FREE SAAS CRM Review  </title>
    <link>http://www.smallbizcrm.com/micontacts-free-saas-crm-review.html</link>
    <description>Overview of MiContacts Free Saas CRM  As a sales professional, you will appreciate the importance of managing sales activity in a systematic and</description>
    <pubDate>Sat, 23 Jan 2010 22:43:57 GMT</pubDate>
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    <title>Jan 22, CRM | Advertise your CRM Related Product | SmallBizCRM - Your Best Value-For-Money CRM Advertising Option!</title>
    <link>http://www.smallbizcrm.com/crm-advertising.html</link>
    <description>Advertise your CRM Related Product On SmallbizCRM</description>
    <pubDate>Fri, 22 Jan 2010 11:09:27 GMT</pubDate>
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    <title>Jan 10, Houdini ESQ - Free CRM For Law Firms</title>
    <link>http://www.smallbizcrm.com/houdini-esq-free-crm-for-law-firms.html</link>
    <description>Just downloaded a free CRM called HoudiniESQ. You can install it on a laptop or install it on a dedicated server. It provides secure web access</description>
    <pubDate>Sun, 10 Jan 2010 16:31:27 GMT</pubDate>
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    <title>Dec 28, Performance Desk: Web CRM for Entrepreneurs and Small Business</title>
    <link>http://www.smallbizcrm.com/performance-desk-web-crm-for-entrepreneurs-and-small-business.html</link>
    <description>Performance Desk from Resilient Labs is a cloud application for small business. This web CRM application gives entrepreneurs, start-ups and small</description>
    <pubDate>Mon, 28 Dec 2009 05:49:28 GMT</pubDate>
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    <title>Dec 21, Lead Zeppelin Simple Web CRM</title>
    <link>http://www.smallbizcrm.com/lead-zeppelin-simple-web-crm.html</link>
    <description>Lead Zeppelin is an easy to use web CRM that allows you to manage your contacts (customers) and leads separately.   Leads can be assigned to other</description>
    <pubDate>Mon, 21 Dec 2009 23:16:49 GMT</pubDate>
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   <item>
    <title>Dec 17, Commence CRM for Apple Mac</title>
    <link>http://www.smallbizcrm.com/commence-crm-for-apple-mac.html</link>
    <description>CRM for Apple Mac   Commence CRM Ondemand solution is 100 web based and runs well on the Apple Mac platform. You can get more details at our website</description>
    <pubDate>Thu, 17 Dec 2009 07:24:34 GMT</pubDate>
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    <title>Dec 16, EquityTouch - Web-Based CRM overview</title>
    <link>http://www.smallbizcrm.com/equitytouch-webbased-crm-overview.html</link>
    <description>Overview of Equity Touch - web based CRM  Our hosted EquityTouch web CRM has a clear, clean and simple interface so you get the information you need,</description>
    <pubDate>Wed, 16 Dec 2009 20:46:00 GMT</pubDate>
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    <title>Dec 10, Sugar CRM Articles, Tutorials and Modules available at minimal cost!</title>
    <link>http://www.smallbizcrm.com/sugar-crm-articles-tutorials-and-modules-available-at-minimal-cost.html</link>
    <description>CRMStage offers subscriptions that fit the needs of individuals as well as teams of SugarCRM consultants and system integrators.  All subscription</description>
    <pubDate>Thu, 10 Dec 2009 18:58:41 GMT</pubDate>
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    <title>Dec 10, Our CRM review of SalesNexus Receives Kudos</title>
    <link>http://www.smallbizcrm.com/salesnexus-review.html</link>
    <description>Noticed a surprise come up in my Google Alerts today - CRM vendor SalesNexus likes the review we did of their CRM product so much it prompted a press release. 

Well, we like their product, too. Keep up the good work (and service), Craig.

Read the PR here:
http://www.i-newswire.com/salesnexus-announces-the-publication/14056 or read the CRM review itself here:</description>
    <pubDate>Thu, 10 Dec 2009 14:19:49 GMT</pubDate>
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    <title>Dec 8, Advancenet Appointed Really Simple Systems CRM Distributor  for Africa</title>
    <link>http://www.smallbizcrm.com/small-business-crm-software-web-based.html</link>
    <description>Advancenet, one of South Africa&#39;s longest standing IT companies, has been appointed Africa distributor of UK based Really Simple Systems, a leading hosted or web CRM software solution in the UK.

AdvanceNet MD, Phil Hemsley, said, &quot;The combination of ease of use, reliability and speed over limited Internet connections make Really Simple Systems Hosted CRM the ideal product for African companies looking for a Software as a Service solution.&quot;

Advancenet will add RSS to their portfolio of CRM solutions that include Microsoft Dynamics and Pivotal.</description>
    <pubDate>Tue, 08 Dec 2009 14:13:41 GMT</pubDate>
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    <title>Dec 8, MS Dynamics CRM Online Takes On Oracle CRM OnDemand &amp; SalesForce</title>
    <link>http://www.smallbizcrm.com/top-crm-software.html</link>
    <description>If you are an Oracle CRM OnDemand or SalesForce CRM user, Microsoft wants you. In an effort to woo over any disgruntled users, MS is offering a 6 month free xgrade option. So, if you want to go through the hassle of converting all your data and learning a new CRM, this might be attractive to you.

On the other hand, if you are really a dissatisfied user of ANY of the above, why not consider something like InfusionSoft or SalesNexus Pro?</description>
    <pubDate>Tue, 08 Dec 2009 14:13:41 GMT</pubDate>
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    <title>Dec 7, CRM Review - Overview Of Infusion CRM</title>
    <link>http://www.smallbizcrm.com/crm-review-overview-of-infusion-crm.html</link>
    <description>Hi,  I&#39;d like to submit this this initial preview of Infusionsoft CRM. It is really more of an overview of this great CRM than a review, but I will</description>
    <pubDate>Mon, 07 Dec 2009 12:33:24 GMT</pubDate>
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    <title>Dec 4, CRM Solutions | Does Your Small Business Even Need A CRM Software Solution?</title>
    <link>http://www.smallbizcrm.com/does-your-small-business-need-a-software-solution.html</link>
    <description>Maybe Your Small Business Doesn&#39;t Need A CRM Software Solution</description>
    <pubDate>Fri, 04 Dec 2009 15:09:10 GMT</pubDate>
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    <title>Dec 4, CRM Reviews | SalesNexus Review</title>
    <link>http://www.smallbizcrm.com/salesnexus-review.html</link>
    <description>SmallBizCRM Review Of SalesNexus, Top Web Contact Manager</description>
    <pubDate>Fri, 04 Dec 2009 09:55:53 GMT</pubDate>
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    <title>Dec 2, My CRM Story</title>
    <link>http://www.smallbizcrm.com/my-crm-story.html</link>
    <description>I was really having trouble deciding on a CRM solution.  I am running a one person consulting practice out of my home.  I use Outlook as my e-mail</description>
    <pubDate>Wed, 02 Dec 2009 06:47:33 GMT</pubDate>
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    <title>Dec 1, CRM Software Reviews &amp;amp; Comments</title>
    <link>http://www.smallbizcrm.com/crm-software-reviews.html</link>
    <description>CRM Software Reviews | Deciding On A CRM? Read These CRM Reviews To Help You Decide</description>
    <pubDate>Tue, 01 Dec 2009 23:04:22 GMT</pubDate>
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    <title>Nov 27, Prophet - Best CRM for Outlook</title>
    <link>http://www.smallbizcrm.com/prophet-best-crm-for-outlook.html</link>
    <description>The Easy CRM Software for Outlook. Prophet simplifies contact management software, contact manager, small business Sales Software. Prophet is the</description>
    <pubDate>Fri, 27 Nov 2009 08:05:58 GMT</pubDate>
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    <title>Nov 27, Dynamic CRM 4.0 Review - 5 things to love and hate</title>
    <link>http://www.smallbizcrm.com/dynamic-crm-40-review-5-things-to-love-and-hate.html</link>
    <description>MS Dynamics CRM 4.0 Review  Dynamics CRM is not exactly a small business CRM (my own company has 100 users) but here are the 5 things I love and hate</description>
    <pubDate>Fri, 27 Nov 2009 06:28:47 GMT</pubDate>
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    <title>Nov 26, Salesboom CRM Software Review Gets a 4/5, BUT Their Service Gets A BAD RAP  (READ OUR WARNING!)</title>
    <link>http://www.smallbizcrm.com/salesboom-crm-software-review.html</link>
    <description>CRM Reviews - Salesboom CRM Software Review - Great CRM Tool for Small Businesses</description>
    <pubDate>Thu, 26 Nov 2009 10:46:15 GMT</pubDate>
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    <title>Nov 25, Timetonote - Free, Simple, Fast and Elegant CRM</title>
    <link>http://www.smallbizcrm.com/timetonote-free-simple-fast-and-elegant-crm.html</link>
    <description>Timetonote is a web based collaboration tool that helps you and your team keep track of all interactions with customers, suppliers, leads, or anyone</description>
    <pubDate>Wed, 25 Nov 2009 06:59:24 GMT</pubDate>
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    <title>Nov 24, CRM Reviews | Read Or Add Your CRM Reviews or Comments</title>
    <link>http://www.smallbizcrm.com/CRM-Reviews.html</link>
    <description>Add Yours, Or Read Others Users CRM Reviews Or Comments</description>
    <pubDate>Tue, 24 Nov 2009 09:37:56 GMT</pubDate>
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    <title>Nov 24, CRM Reviews | Relenta Review</title>
    <link>http://www.smallbizcrm.com/relenta-review.html</link>
    <description>Relenta Review | Read Our Review Of Relenta CRM &amp; See Why We Consider It Worthy Of Our Top 10 CRM List</description>
    <pubDate>Tue, 24 Nov 2009 09:04:36 GMT</pubDate>
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    <title>Oct 29, Javelin CRM</title>
    <link>http://www.smallbizcrm.com/javelin-crm.html</link>
    <description>Javelin CRM is an easy to use web-hosted CRM solution designed for small businesses.  It&#39;s low cost at $12/user/month with a 30-day trial, and it&#39;s a</description>
    <pubDate>Thu, 29 Oct 2009 17:33:40 GMT</pubDate>
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    <title>Sep 27, KiBS CRM &amp; Business Suite</title>
    <link>http://www.smallbizcrm.com/kibs-crm-business-suite.html</link>
    <description>Kyliptix Business Solutions - KiBS - Simple, Simple Productivity &amp; CRM Solutions for Small-to-Medium Businesses Everywhere.  Everything you need to</description>
    <pubDate>Sun, 27 Sep 2009 10:06:31 GMT</pubDate>
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    <title>Sep 21, EasyDirector - Contact &amp; Customer Relationship Management Review</title>
    <link>http://www.smallbizcrm.com/easydirector-contact-customer-relationship-management-review.html</link>
    <description>EasyDirector? software provides a simplistic view to complex management of Contact Relationship Management. Your Contacts could be customers, business</description>
    <pubDate>Mon, 21 Sep 2009 06:26:49 GMT</pubDate>
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    <title>Sep 17, Google Adwords Costing You?</title>
    <link>http://www.smallbizcrm.com/small-business-crm-blog.html#Google-Adwords-Costing-You?</link>
    <description>If you advertise with Google Adwords, you need to know about this. As you might have noticed, the competition for Adwords keyword auctions is getting fierce.

If you want to beat the competition AND lower your adspend, then the new 2010 edition of Perry Marshall&#39;s best seller, Definitive Guide To Google Adwords is a &quot;must read&quot;.

And it comes with a 100 money back gusrantee  anyway, so nothing to lose, but much to gain.

Read more here:</description>
    <pubDate>Thu, 17 Sep 2009 00:11:11 GMT</pubDate>
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    <title>Aug 27, CRM Solutions from Cuesent </title>
    <link>http://www.smallbizcrm.com/crm-solutions-from-cuesent.html</link>
    <description>CRM - Customer Relationship Management to strengthen small, medium and large sized business.  CRM from Cuesent? accelerate the growth of clients by</description>
    <pubDate>Thu, 27 Aug 2009 10:57:26 GMT</pubDate>
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    <title>Aug 26, Legal CRM - InterAction - CRM For Law Firms</title>
    <link>http://www.smallbizcrm.com/legal-crm-interaction-crm-for-law-firms.html</link>
    <description>For the person looking for a good CRM for a legal firm, check out InterAction.  it was actually written with law firms in mind but is tailorable for</description>
    <pubDate>Wed, 26 Aug 2009 23:13:39 GMT</pubDate>
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    <title>Aug 24, Specific Vertical Market CRM solutions.</title>
    <link>http://www.smallbizcrm.com/vertical-market-crm.html</link>
    <description>Looking for a CRM solution for your specific industry? Find your vertical market CRM solution here.</description>
    <pubDate>Mon, 24 Aug 2009 08:15:22 GMT</pubDate>
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    <title>Aug 23, Insurance Agency Sales Tracking Sofware | Sales and lead tracking CRM tools</title>
    <link>http://www.smallbizcrm.com/insurance-agency-sales-tracking-software.html</link>
    <description>Do you do Insurance sales? Here are top insurance agency sales tracking software tools for you</description>
    <pubDate>Sun, 23 Aug 2009 19:38:37 GMT</pubDate>
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    <title>Aug 22, Best SMB CRM Software Solutions | Top CRM Solutions for Small-Medium Businesses</title>
    <link>http://www.smallbizcrm.com/smb-crm-software-solutions.html</link>
    <description>The Pick Of The Bunch - Best SMB CRM Software Solutions for your business</description>
    <pubDate>Sat, 22 Aug 2009 14:02:40 GMT</pubDate>
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    <title>Aug 20, TeamWox Review</title>
    <link>http://www.smallbizcrm.com/teamwox-review.html</link>
    <description>The TeamWox collaboration software is designed for the optimization of management and production processes in a company. Using it, you can organize</description>
    <pubDate>Thu, 20 Aug 2009 10:55:07 GMT</pubDate>
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    <title>Aug 5, Social CRM | Bantam Live CRM Launches</title>
    <link>http://www.smallbizcrm.com/small-business-crm-blog.html#Social-CRM-|-Bantam-Live-CRM-Launches</link>
    <description>Described as part Twitter, part Facebook and part CRM, Bantam Live CRM is one of the new breed of social CRM tools (aka CRM 2.0), along with Jive, Socialcast and Cubetree, making their debuts. 

Bantam CRM is designed for online, web based business teams and collaborative sales environments. You can start an online workspace with Bantam CRM to communicate, share information, and manage relationships both inside and outside your company with its real-time activity stream.

Some of the features of Bantam Live CRM are:

Real-Time Dashboard: See team activity and contact updates in stream 
Microblogging: status updates to team and social networks 
Team Commenting: Reply to updates and business activity 
Messaging: Send and receive inter-office messages 
Notifications &amp; Email Alerts: Ensure colleagues know what&#39;s happening 
Contact Management: Manage contacts and social profiles in one place 
Social Network CRM: Search, monitor, engage customers and partners 
Task Management: Assign activity and share to-do lists 
Deal Tracking: Manage business opportunities 
Project Tracking: Set up special plans to get work done 
Calendaring &amp; Invites: Share and coordinate events 
File Uploads: Store and share files in one place 
SSL Security &amp; Backup: Your data is secure and backed-up 

You can sign up for the public Beta version of Bantam CRM for free here:</description>
    <pubDate>Wed, 05 Aug 2009 14:00:47 GMT</pubDate>
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    <title>Aug 5, LeopardCRM | Web CRM solution - LeopardCRM, Announce New Version 4</title>
    <link>http://www.smallbizcrm.com/small-business-crm-software-web-based.html</link>
    <description>Leopard CRM Version 4 introduces some exciting new features to Leopard CRM including:
 - Case Management, easily track customer service, technical support and similar incidents
 - Email Integration, increase customer service levels and reduce double entry
 - A new look and feel, making this the easiest to use version of Leopard CRM we&#39;ve ever done
 - A new Project Management system, including a new user interface and task methodology.

And that&#39;s just the new stuff this small business hosted CRM offers.

Head over to the Leapard CRM website at www.leopardcrm.com and try out their demo..

Read below for other great web based or online small business CRM solutions</description>
    <pubDate>Wed, 05 Aug 2009 09:50:17 GMT</pubDate>
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    <title>Aug 4, Small Business CRM Blog</title>
    <link>http://www.smallbizcrm.com/small-business-crm-blog.html</link>
    <description>The Small Business CRM Blog keeps you up-to-date with all additions and changes to the Small Biz CRM website, and other CRM trends, too</description>
    <pubDate>Tue, 04 Aug 2009 11:59:08 GMT</pubDate>
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    <title>Aug 4, Your CRM Journey Of Discovery Story WANTED!</title>
    <link>http://www.smallbizcrm.com/CRM-Reviews.html</link>
    <description>Please tell us - well, our website visitors - about your experiences researching, purchasing or implementing a CRM for your business. 

Let others learn from your own experiences with CRM products and or companies and maybe, if you choose, get your own company into the limelight.

You can do a full-on review or just give your perspective of an aspect you&#39;d like to share that could be of value to someone.

These could simply be a tip you discovered on your CRM journey as to how to shop for a CRM, negotiate a good deal, or the strategy you put in place to ensure the CRM was a good fit, or how you got your staff to buy in to your CRM project..

Click the link below to do your random act of kindness :)</description>
    <pubDate>Tue, 04 Aug 2009 11:32:49 GMT</pubDate>
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    <title>Aug 4, RightNow  - Surado CRM  - Sage CRM</title>
    <link>http://www.smallbizcrm.com/rightnow-surado-crm-sage-crm.html</link>
    <description>Hey all...  There are some great CRM options out there. In selecting a solution, a small business must take into account many options including</description>
    <pubDate>Tue, 04 Aug 2009 09:54:30 GMT</pubDate>
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