Best SMB CRM Software Solutions
If you are seeking CRM solutions for your small medium business (as opposed to small business), this page of best SMB
CRM software solutions is for you, but would generally be overkill and beyond the budget of the small guys. A Small/Medium sized business is defined, in the US anyway, as a business of between 20 to 150 employees, or a revenues of under $500 million. That would constitute a large company in many other parts of the world.
The SMB CRM and sales automation products below are sophisticated products, and along with that comes a certain amount of complexity, often implying the need for consultants and pre and post sales support, and additional costs. So budget accordingly.
Good time to buy though, considering that, according to research by AMR Research into the SMB CRM market, only some 30% of SMB’s are currently deploying Customer Relationship Management software. The software market for CRM is predicted to grow to over $44 billion in sales over the next 8 years. An opportunity for you to get a head start on your competitors?
Some of the Top SMB CRM Solutions we recommend below:
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InfusionSoft. Highly Recommended. Recently rebranded from InfusionCRM to InfusionSoft, in line with the products broader functionality, InfusionSoft is fast becoming the.. well eMarketing software solution of choice. If your business wants to leverage ecommerce internet sales, your reseller channels, email marketing and more, InfusionSoft is your comprehensive solution. Watch the InfusionSoft demo..
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Siebel CRM OnDemand. Hosted CRM or web based CRM software delivered over the Web and accessible from an Internet
browser at a fixed price per user per month. Siebel CRM OnDemand delivers complete
sales force automation, marketing automation, and customer service functionality.
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Aplicor CRM. This hosted CRM software solution includes the traditional sales force automation, marketing and customer support modules, however, compliments the core modules with a strong workflow engine, custom report writer and business intelligence analysis suite. For companies looking for integrated back-office systems, Aplicor also offers a competitive ERP (enterprise resource planning) suite of modules. Read our review of Aplicor CRM
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NetSuite
Small Business. Web based or Hosted CRM. They offer several browser based CRM packages, but NetSuite Small Business is a complete application
to integrate the front and back office and manage your sales, service, accounting
and Web presence.
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Sage CRM. An integrated sales, marketing, customer support and call center automation
CRM solution. Sage CRM has strong Mobile CRM support, and is is fully internet and WAP enabled, providing users access
anytime, anywhere via a Web browser or wireless device, such as a PocketPC or
WAP enabled mobile phone. Sage CRM integrates with other ACCPAC products,
of course, so is a good choice if you use ACCPAC Accounts or Next mobile CRM solution.
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Microsoft CRM. Not to be confused with Microsoft
BCM (Business Contact Manager). Highly customizable CRM application/platform.
Familiar Microsoft Outlook-like user interface.
Robust reporting engine for sharing between users in a variety of formats,
including Excel, HTML, PDF, XML and CSV.
The Full-suite MS Dynamics CRM Small Business Edition, which is a
requirement for the Small Business Edition, is priced between $440 and $499 per user
and between $528 and $599 per server. The full-suite Dynamics Professional Edition is priced from $640 to $880 per user
and $1,240 and $1,760 per server.
Microsoft
MS CRM Review. You can buy Microsoft CRM on CRM Software Auctions.
Other recommended CRM solutions elsewhere on SmallBizCRM:
Feel free to comment these or any other SMB CRM applications you are, or have been, using.
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Best SMB CRM Software Solutions
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