Best SMB CRM Software Solutions
If you are seeking CRM solutions for your small medium business (as opposed to small business), this page of the best SMB CRM software solutions is for you, but would generally be overkill and beyond the budget of the small guys. A Small/Medium sized business is defined, in the US anyway, as a business of between 20 to 150 employees, or a revenues of under $500 million. That would constitute a large company in many other parts of the world.
The SMB CRM and sales automation products below are sophisticated products, and along with that comes a certain amount of complexity, often implying the need for consultants and pre and post sales support, and additional costs. So budget accordingly.
Good time to buy though, considering that, according to research by AMR Research into the SMB CRM market, only some 30% of SMB’s are currently deploying Customer Relationship Management software. The software market for CRM is predicted to grow to over $44 billion in sales over the next 8 years. An opportunity for you to get a head start on your competitors?
To find out more about what kind of CRM best suits your business, we suggest you try our CRM Finder. Part I will identify what type of CRM you should consider; Part II will make actual recommendations. Go to our CRM Needs Analysis here…
Some of the Top SMB CRM Solutions we recommend below:
Top 10 Highly Recommended. Multi award winning CRM bpm’online marketing is a robust marketing automation software that helps to gain demand generation excellence through identifying customers’ needs and nurturing their interests until they are successfully transformed into opportunities. Bpm’online marketing provides best practice processes for efficient lead management from demand generation to lead nurturing, to final hand-off to sales. e-Mail marketing tools are provided to establish and maintain personalized communications with every customer and analytics to track new leads, evaluate the level of engagement and efficiency of different channels. Enjoy working with the user-friendly, intuitive user interface that is free from redundant information, keeping you focused only on what’s relevant.
Top CRM Highly Recommended. Recently rebranded from InfusionCRM to InfusionSoft, in line with the products broader functionality, InfusionSoft is fast becoming the.. well eMarketing software solution of choice. If your business wants to leverage ecommerce internet sales, your reseller channels, email marketing and more, InfusionSoft is your comprehensive solution. Watch the InfusionSoft demo.
Top CRM Highly Recommended. amoCRM offers enterprise-level CRM functionality with tools like marketing and sales automation in an easy-to-use design that small businesses can afford and scale as they need. They have quite a diverse customer base, from dentists and cosmetologists to flower shops to retail and wholesale. These are often fairly small businesses where the CEOs or founders have been handling sales themselves, but now that they’re starting to grow their client base, they want to hand it over to a new sales team. amoCRM also get a lot of clients that switch because they couldn’t get their teams to adopt their previous solution, and they’re looking for something more user-friendly.
Recommended. This hosted CRM software solution includes the traditional sales force automation, marketing and customer support modules, however, compliments the core modules with a strong workflow engine, custom report writer and business intelligence analysis suite. For companies looking for integrated back-office systems, Aplicor also offers a competitive ERP (enterprise resource planning) suite of modules.
Siebel CRM OnDemand
Hosted CRM or web based CRM software delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Siebel CRM OnDemand delivers complete sales force automation, marketing automation, and customer service functionality.
NetSuite Small Business
Web based or Hosted CRM. They offer several browser based CRM packages, but NetSuite Small Business is a complete application to integrate the front and back office and manage your sales, service, accounting and Web presence.
An integrated sales, marketing, customer support and call center automation CRM solution. Sage CRM has strong Mobile CRM support, and is is fully internet and WAP enabled, providing users access anytime, anywhere via a Web browser or wireless device, such as a PocketPC or WAP enabled mobile phone. Sage CRM integrates with other ACCPAC products, of course, so is a good choice if you use ACCPAC Accounts or Next mobile CRM solution.
Microsoft Dynamics CRM
Not to be confused with Microsoft BCM (Business Contact Manager). Highly customizable CRM application/platform. Familiar Microsoft Outlook-like user interface. Robust reporting engine for sharing between users in a variety of formats, including Excel, HTML, PDF, XML and CSV.
Atollon Lagoon CRM
Atollon is releasing a new CRM solution for SMBs, based on RIA technology Flash from Adobe. It is therefore quite comfortable to use, at any location, on any device supporting Flash platform. Future releases may include smart phone support, as Android or iPhone.
OnContact - WorkWise
OnContact CRM software is a full-featured, flexible and customizable Customer Relationship Management application. Offered as a cloud or on-premise deployment, this browser-based CRM application automates the sales, marketing and customer service areas of your company, delivering the power to create, cultivate and grow relationships.
September 8th, 2014