TOP 10 CRM SOFTWARE PRODUCTS FOR SMALL BUSINESSES
Our Most Popular CRM's & Contact Managers
There are many CRM solutions mentioned on SmallBizCRM. So, to help you fast track your search for the best CRM application for your business, based on feedback and click-throughs from visitors, we have introduced this new Top Ten CRM Software section to our website. The following are the most popular CRM software solutions listed on SmallBizCRM as per our webstats,visitor feedback and in our opinion, too!
WEB BASED CRM
InfusionSoft - Voted Best Web Based CRM for Small Business, 2009.
InfusionSoft. Highly Recommended. Excellent web based CRM solution for small to medium companies seeking a comprehensive, reliable CRM tool. Awarded the prestigious 2007 CRM Excellence Award for “Top Small Business Marketing Software”, InfusionCRM tracks all your information in one consolidated CRM system. InfusionCRM provides support for shopping cart and sales transactions, auto-responders, product information, customer details, order history, payment plans, marketing sequences and responses, lead tracking and progression, Skype integration and more. Their impressive offering and client base did not go unnoticed - Pat Sullivan, former founder and CEO of ACT! and SalesLogix has now joined their Board Of Directors. What also made me sit up was when I noticed mails coming to me from the likes of Palo Alto (makers of BusinessPlanPro, the definitive business planning software) and Perry Marshall, the Google Adwords PPC guru, using InfusionCRM. InfusionSoft also produce an excellent Real Estate Agent CRM solution, MortgageProCRM.
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SalesNexus. Highly Recommended. SalesNexus is like ACT! for the web. If you are an ACT! user but are tired of the buggy, resource hungry, newer ACT! version and would like an affordable, web based equivalent, SalesNexus is your answer. SalesNexus Pro is also an inexpensive alternative to better known web CRM's like SalesForce. SalesNexus is a great company, too - we have only heard good reports regarding their service, and their online tutorials and help is impressive.
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PlaybookIQ. Highly Recommended. Formerly LeadsOnRails, PlaybookIQ is an exciting new, improved web based CRM software for sales teams who want to easily manage their contacts and implement their sales process. Utilizing a unique track system, contacts are assigned to playbooks built by team members and are automatically routed through the sales process. Ease of use and flexibility abound with custom fields, tags, unlimited ‘to-dos’ and permissions management, all at budget-friendly prices - a 5 User PlaybookIQ license will cost you only $12 p/u p/m. Their service is great, too.
- Relenta. Highly recommended. A recent entrant to our Top 10 CRM list, Relenta successfully strikes the right balance between CRM and email marketing and is fast attracting a cult-like following. Affordably priced at $25 per user, Relenta is worth a serious look if you are after a CRM with the right mix of features for an internet marketing operation. Relenta happily combines SalesForce, Aweber, Outlook and Constant Contact apps into one lean yet powerful CRM based on David Allen's famous Getting Things Done (GTD) principle.
-DESKTOP CRM's-
BEST CRM's For MS OUTLOOK
Prophet - Voted Best Outlook Based CRM for 2009
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Prophet CRM. Highly recommended. If you use MS Outlook you should have a serious look at Prophet. Voted by PC Magazine (May, '07) as one of their "Four Favorite Small Business Tools", Prophet CRM is a great, easy-to-use, affordable, multi-award-winning Outlook based
CRM solution that looks and functions as a part of Outlook (improving user adoption and reducing your training costs substantially), but adds the sales features you want. Prophet CRM is quick and easy to use - you can create an opportunity from an inbound email with one click,
for instance. It happily runs on a peer-to-peer network without the need for MS Exchange Server (but supports it, too). Prophet is excellent value for money, and ideal for the small business with a sales process
that needs management, and is scalable for bigger sales teams, if need be. Avidian, the developers of Prophet CRM, is a great company, too and was named one of the "Best Companies to Work For" by Washington CEO Magazine 2 years running. Prophet version 4.0 was a winner, as is v5.0! Review of Prophet 5.0 to follow soon.. (Previous versions: Prophet v3.0 incorporates important new features. Read our previous review: Prophet
2004 CRM overview ).
- CenterBase. Recommended. Centerbase is ideal for companies that want the accessibility of a web based CRM system, but you can host it on your own server if you prefer. This makes a lot of sense from various angles, particularly from a security and performance perspective. CenterBase is a good option if you run on the MS Windows platform. Feature rich and good value for money. Their Center Base CRM Pro version is designed for 10-15 user sites. Pricing is $39.95 per month for the web based subscription model, or $195 per user once-off fee for CenterBase Pro, or $295 per user for their Enterpise version, which includes a MS SQL Server 2000 installation.
TOP CONTACT MANAGERS & PIM's (Personal Information Managers)
Voted Best Online Contact Managers by SmallBizCRM
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iContact
Pro .  Highly Recommended. Formerly Intellicontact PRO, iContact PRO is a remarkable web-based contact manager / email marketing software combined that really gets the balance right. If your business involves the regular sending out
of eMail newsletters, this polished, value-for-money software will form an
essential part of your marketing arsenal. You can manage your email marketing campaigns and any sales lead follow-up's that result. Their affordable pricing structure depends on the size of your mail list and starts from only $9.95 per month.
- Oprius Foundation. Highly Recommended. One to watch is Oprius, an ideal CRM/ Contact Management solution for Network Marketers, or replacement for ACT! users wanting a good online Contact Manager. Comprising 7 modules, Oprius provides comprehensive email and contact management. Competitively priced at a mere $14.99 per month.
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EssentialCRM. Recommended. Going from strength to strength over the years, EssentialCRM is the ideal PIM or Contact Manager for the lone road warrior or small business. Essential PIM has every feature you need to organize your life: scheduling, contact info, To Do lists and versatile notes, Outliner, two-way synchronization with Microsoft Outlook etc. Choose between their Mobile version or EssentialCRM PRO version.
More Top CRM Software Solutions to be added soon!
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