Top 10 CRM Software Products For Small Business

Our Most Popular CRM's & Contact Managers

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There are many CRM solutions mentioned on SmallBizCRM. So, to help you fast track your search for the best CRM application for your business, based on customer feedback, click-throughs from visitors and in our opinion too, we have added our new Top Ten CRM Software section.

The following are the most popular CRM software solutions listed on SmallBizCRM.

Best Web Based CRM's

InfusionSoft - Voted Best Web Based CRM for Small Business, 2009-2012.

InfusionSoft. Highly Recommended. Excellent web based CRM solution for small to medium companies seeking a comprehensive and reliable CRM. Awarded the prestigious 2007 CRM Excellence Award for “Top Small Business Marketing Software”, InfusionsoftCRM tracks all your information in one consolidated CRM system. InfusionsoftCRM provides support for shopping cart and sales transactions, auto-responders, product information, customer details, order history, payment plans, marketing sequences and responses, lead tracking and progression, Skype CRM integration and more. Their impressive offering and satisfied client base did not go unnoticed - Pat Sullivan, former founder and CEO of ACT! and SalesLogix has now joined their Board Of Directors. What also made me sit up and take notice was mails coming to me from the likes of Palo Alto (makers of BusinessPlanPro, the definitive business planning software) and Perry Marshall, the Google Adwords PPC guru, using InfusionCRM.


Capsule CRM

CapsuleCRM. Highly Recommended. If you use Google Apps, Gmail, Android, BB or iPhone Smartphones, CapsuleCRM warrants your closer inspection. Fast, stable, a functional list of CRM features, a disciplined, easy-to-use and customisable User Interface (UI) and an on-the-ball development team judiciously bringing out new features and integration to other apps like Twitter, LinkedIn, Wufoo website forms, Xero, MailChimp and top small biz accounting system, KashFlow, it's no surprise CapsuleCRM has a steadily growing base of very happy users.
CapsuleCRM is probably NOT for you if you are after stronger project management CRM, but workflow and pipeline management is well addressed. Their pricing is really great, too. They offer a Free Capsule CRM version with limitations (try this first), or their Professional version competitively priced at only $12 per month.

Capsule CRM


Wrike CRM

BEST PROJECT MANAGEMENT CRM

Wrike. Highly Recommended. Winner of numerous awards over the years, Wrike is a refined and inexpensive CRM with strong project management functionality. If your sales processes are more like projects, with long and complex sales cycles, or you require strong remote collaboration, this could well be your best CRM option. Wrike has a modern, refreshingly clean, easy-to-use interface your staff will love, and its flexibility will allow you to bend it more to your liking.


SalesNexus

SalesNexus. Highly Recommended. SalesNexus is like ACT! for the web. If you are an ACT! user but are tired of the buggy, resource hungry, newer ACT! version and would like an affordable, web based equivalent, SalesNexus is your answer. SalesNexus Pro is also an inexpensive alternative to better known web CRM's like SalesForce. SalesNexus is a great company, too - we have only heard good reports regarding their service, and their online tutorials and help is impressive.


Relenta

EMAIL MARKETING CRM

Relenta. Highly recommended. A recent entrant to our Top 10 CRM list, Relenta successfully strikes the right balance between CRM and email marketing and is fast attracting a cult-like following. Affordably priced at $25 per user, Relenta is worth a serious look if you are after a CRM with the right mix of features for an internet marketing operation. Relenta happily combines SalesForce, Aweber, Outlook and Constant Contact apps into one lean yet powerful CRM based on David Allen's famous Getting Things Done (GTD) principle.

Relenta


Email Marketing CRM

InTouch CRM. Highly Recommended. Finalists in 2010 and Winners in the 2012 Software Satisfaction Awards, is a one-stop CRM and email marketing shop, with functionality like Auto Responders, Web forms, SMS marketing, Surveys and more. Easy to use, cost effective and backed up by friendly support, InTouch CRM is a deserving new addition to our CRM Top 10.

InTouch CRM with Email Marketing

-Dsktop CRM's-
Best CRM's For MS Outlook


Prophet - Voted Best Outlook Based CRM for 2009 - 2012.

Prophet CRM. Highly recommended. If you use MS Outlook you should have a serious look at Prophet. Voted by PC Magazine (May, '07) as one of their "Four Favorite Small Business Tools", Prophet CRM is a great, easy-to-use, affordable, multi-award-winning Outlook based CRM solution that looks and functions as a part of Outlook (improving user adoption and reducing your training costs substantially), but adds the sales features you want. Prophet CRM is quick and easy to use - you can create an opportunity from an inbound email with one click,

Prophet 5

for instance. It happily runs on a peer-to-peer network without the need for MS Exchange Server (but supports it, too). Prophet is excellent value for money, and ideal for the small business with a sales process that needs management, and is scalable for bigger sales teams, if need be. Avidian, the developers of Prophet CRM, is a great company, too and was named one of the "Best Companies to Work For" by Washington CEO Magazine 2 years running. Prophet version 4.0 was a winner, as is v5.0! Review of Prophet 5.0 to follow soon.. (Previous versions: Prophet v3.0 incorporates important new features. Read our previous review: Prophet 2004 CRM overview ).


CenterBase. Recommended. Centerbase is ideal for companies that want the accessibility of a web based CRM system, but you can host it on your own server if you prefer. This makes a lot of sense from various angles, particularly from a security and performance perspective. CenterBase is a good option if you run on the MS Windows platform. Feature rich and good value for money. Their Center Base CRM Pro version is designed for 10-15 user sites. Pricing is $39.95 per month for the web based subscription model, or $195 per user once-off fee for CenterBase Pro, or $295 per user for their Enterpise version, which includes a MS SQL Server 2000 installation.

More about CenterBase..

CenterBase Recommended Small Business CRM

Top Contact Managers & PIM's (Personal Information Managers)


Voted Best Online Contact Managers by SmallBizCRM

Base CRM

Base CRM is a small business CRM that helps business owners, sales reps, and business development professionals to easily visualize, manage, and report on their entire sales pipeline. Its intuitive interface is designed for small businesses, and includes features like drag-and-drop that greatly simplify CRM usage and increase engagement.

Base, as a simple small business CRM, also helps to manage contacts and track communication with prospective customers via handy features like email dropbox and Twitter integration.

Best of all, Base CRM is super easy to get started with and as it's web-based, you don't need to install any software.


IContact - #1 For The Serious eMail Marketer

iContact Pro . Highly Recommended. Formerly Intellicontact PRO, iContact PRO is a remarkable web-based contact manager / email marketing software combined that really gets the balance right. If your business involves the regular sending out of eMail newsletters, this polished, value-for-money software will form an essential part of your marketing arsenal. You can manage your email marketing campaigns and any sales lead follow-up's that result. Their affordable pricing structure depends on the size of your mail list and starts from only $9.95 per month. Check if their 30% Discount Promo is still running.


EssentialCRM. Recommended. Going from strength to strength over the years, EssentialCRM is the ideal PIM or Contact Manager for the lone road warrior or small business. Essential PIM has every feature you need to organize your life: scheduling, contact info, To Do lists and versatile notes, Outliner, two-way synchronization with Microsoft Outlook etc. Choose between their Mobile version or EssentialCRM PRO version.

EssentialPIM

More Top CRM Software Solutions to be added soon!

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